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Foot-in-the-Door Technique
A person agreeing to a small request is more likely to agree to a larger follow-up request.
Door-in-the-Face Technique
A person refusing a large request is more likely to agree to a, in comparison, smaller and reasonable request.
Low Ball Technique
A small price is offered and committed to by buyer but then an add-on appears.
Social Reciprocity Norms
People tend to feel that when someone does something nice for them, they ought to do something nice in return.
Kunz and Walcott (1976)
Sent 578 strangers holiday cards and received 117 in return.
Elaboration Likelihood Model
Dual process theory explaining the change of attitudes.
Central Route Persuasion
Logic driven and uses facts to persuade.
Long lasting and resistant to change in attitude.
Requires audience to think about the message.
Peripheral Route Persuasion
Uses Cues around trustworthiness, emotions, and group identity.
Temporary and not durable to change in attitude.
Does not require audience to think deeply about the message.
Schachter’s Two Factor Theory of Emotion
The interaction between physical arousal and how people cognitively label that arousal.
Feeling arousal is not enough, one must identify the arousal in order to feel the emotion.
Attitudes Affect Actions
Especially likely to affect behavior when external influences are minimal, and when the attitude is stable, specific to the behavior, and easily recalled.
Stand up for what you believe.
Actions Affect Attitude
Doing becomes believing.
Zimbardo Prison Experiment
Assigned guard and prisoner roles to college students and the simulation turned “real.”
Cognitive Dissonance
People feel mental discomfort when they realize their behavior does not align with their values or beliefs.
Easiest method to lessen dissonance is to change the belief.
High dissonance = change of opinion / Low dissonance = easy to rationalize.
Festinger and Carlsmith (1959)
People were offered $1 or $20 to do a boring task, later asked to rate the task, and $1 group rated the task as fun while $20 group rated the task as boring.
Social Contagion
Human behavior and emotion is influenced by those around them.
Enables empathy and fosters fondness.
Research Confederate
Someone who is in on the research but acts as something else.
e.g. Man pretends to have a heart attack to see how people react.
Conformity
Peer pressure.
The tendency of people to go along with the views or actions of others.
Normative Social Influence
People conforming to belong to the group.
e.g. Wearing jeans and hoodies to school to fit in.
Informational Social Influece
People conforming to others because they believe the other people have accurate information.
e.g. Choosing a jacket based on the advice from one’s friends on what looks good on them.
Asch Study
Brought a participant in a room full of confederates to answer obvious questions. The confederates answer incorrectly and 1/3 of participants conformed with the group’s incorrect answer.
Obedience
People tend to obey authority figures no matter what.
Stanley Milgram Study (1974)
Participants assigned teacher roles were told to shock a learner every time the learner gives an incorrect answer. 60% of the participants kept shocking the learner (confederate) when told to by the experimenter, even when the confederate screamed and eventually fell silent.
Deindividualization
People tend to lose their sense of self when participating in a group, being anonymous, or being in an assumed role.
When the presence of others both diminishes their feelings of responsibility (social loafing) and arouses people (social facilitation).
Assume Role (e.g. Zimbardo’s Prison Experiment), Anonymity/Shielded Identity (e.g. online bullies), part of a group (causes deviant behavior).
Groupthink
The tendency for some groups to make bad decisions.
Group Polarization
The tendency of a group to make more extreme decisions than the group members would make individually.
Social Facilitation
The phenomenon where the presence of others arouses a person and amplifies dominant behavior.
Enhances easy behavior, impairing difficult behavior.
Social Loafing
The phenomenon when individuals do not put in as much effort when acting as part of a group as they do when acting alone.
Attribution
The cause for something to happen
Can be dispositional or situational.
Dispositional Attribution
The crediting to a person’s stable, enduring traits.
Internal: Traits, ability, genetics.
Within one’s control.
Situational Attribution
The crediting to the situation instead of a person’s traits.
External;: Luck, uncontrollable events, outside forces.
Not within one’s control.
Person-Stable Attribution
The attribution of a person’s behavior is due to unchanging factors.
e.g. Charley got a perfect score on his math test, he had always been a math whizz.
Person-Unstable Attribution
The attribution of a person’s behavior is due to temporary factors.
e.g. Charley got a perfect score on his math test, he finally studied for this test.
Situation-Stable Attribution
The attribution of an event is due to unchanging factors.
e.g. Charley got a perfect score on his math test, his math teacher is an easy teacher.
Situation-Unstable Attribution
The attribution of an event is due to temporary factors.
e,g, Charley got a perfect score, his math teacher is tough but she must’ve given out an easy test.
Fundamental Attribution Error
The tendency to overestimate the influence of dispositional factors and underestimate the influence of situational factors.
e.g. Assuming the person with a broken leg is careless. He could’ve gotten hit by a drunk driver.
James and Harris (1976)
A study that demonstrated the fundamental attribution error by asking participants to evaluate a speaker's position on a topic, regardless of whether they had a choice in expressing that position.
Just-World Hypothesis
A bias assuming that people get what they deserve.
Self-Serving Bias
The tendency to attribute successes to internal factors and failures to external factors.
False-Consensus Effect
The tendency for individuals to overestimate the extent to which others share their beliefs and behaviors.
Halo Effect
The tendency for an impression created in one area to influence opinion in another area.
e,g. Michael Jordan recommending a certain cereal brand.
Pitchfork Effect
The tendency for individuals to judge a person negatively due to their association with a perceived negative trait or group.
e.g. a politician being viewed unfavorably because of their affiliation with a controversial organization.
Actor-Observer Bias
The tendency to attribute one's own actions to situational factors while attributing others' actions to their character or personality.
Ingroup
People with whom shares a common identity.
Those alike tend to affiliate with those who share the same characteristics.
e.g. Vietnamese people affiliating with groups of other Vietnamese people.
Outgroup
Those perceived as different or apart from one’s ingroup.
Can have ingroups and outgroups with the same person.
Group Bias
The tendency to show favoritism towards members of the ingroup (ingroup bias) and less favoritism towards members of the outgroup (outgroup bias).
Outgroup Homogeneity Bias
The perception that outgroup members are similar in most ways or exactly the same to one another.
e.g. All men are cheaters.
Fuels stereotyping.
Sherif et al. (1954) / Robber’s Cave Study
A study demonstrating group conflict and cooperation through competition between two groups of boys at a summer camp, leading to hostility and later reconciliation.
Prejudice
An unjustifiable and usually negative attitude towards a group and its members.
Negative emotions (hostility or fear), stereotypes, and a predisposition to discriminate make up this.
Cognitive.
Stereotype
Generalized beliefs about a group of people.
Can be true, false, positive or negative.
Overgeneralize/exaggerates.
Discrimination
Unjustifiable negative behavior toward a group and its members.
When prejudice influences behavior.
Ethnocentrism
Assuming the superiority of one’s ethnic group.
A form of prejudice
Explicit Attitude/Bias
Aware/conscious of an attitude.
Implicit Attitude/Bias
Unaware/subconscious of an attitude.
Can cause discrimination even when people do not consciously intend to.
Scapegoat Theory
The tendency to blame someone else for one’s own problems.
Results in prejudice towards the person or group that one is blaming.
e.g. Nazi Germany: Jews were receiving the blame for society’s problems.
Other-Race-Effect
The tendency to recall faces of one’s own race more accurately than faces of other races.
Social Trap
Short-term individual gain that leads to long-term mutual destruction.
e.g. Capturing all the fish in the pond leads to no fish for other people or no fish to breed and create more fish.
Contact Hypothesis
Positive interactions between opposing ingroups can lead to a lessening of intergroup conflict.
Superordinate Goal
Shared goal(s) that override differences among people and require their cooperation.
Shared goal between opposing ingroups can lead to a lessening of intergroup conflict.
1864 Maryland Referendum
Black and White soldiers fought together against a common enemy, leading for white soldiers voting to outlaw slavery.
Altruism
Unselfish concern for the welfare of others.
Bystander Effect
The larger the number of people who witness an emergency situation, the less likely anyone is to intervene.
Caused by diffusion of responsibility or pluralistic ignorance.
Diffusion of Responsibility
The assumption that someone else will take action, leading one to believe they don’t have to.
Pluralistic Ignorance
People deciding what constitutes appropriate behavior in a situation by looking to others.
Social Exchange Theory
Every interaction has a benefit and a cost.
Social behavior is an exchange process, the aim of which is to maximize benefits and minimize risks.
Social Responsibility Norm
The expectation that people will help those needing help, even if the costs outweigh the benefits.
Heroism.
Mirror Image Perception
The tendency to view one's ingroup as more moral and reasonable, while seeing the opposing group as evil or unreasonable.
Self-Fulfilling Prophecy
An expectation or belief that can influence one’s behaviors, thus causing the belief to come true.
e.g. Saying you will fail a test and then failing it.
Rosenthal and Jacobson (1966)
Study illustrating that when teachers have higher expectations of certain students, those students perform better, thus confirming the teachers' initial beliefs.
Relative Deprivation
A person will feel deprived based on the comparison to someone else.
e.g. Making $80,000, one may feel poor compared to someone making $800,000.
Chameleon Effect
The tendency to change one’s behavior to match the other’s.
e.g. Mirroring speech pattern, accent, etc.
Chartrand and Bargh (1999)
Study showing the Chameleon Effect, where individuals unconsciously mimic the behaviors or mannerisms of others.
Passionate Love
An arousal state of intense positive absorption in another.
Usually present in the beginning of a romantic relationship.
Companionate Love
The deep affectionate attachment people feel for thosewith whom their lives are intertwined.
Equity
A condition in which people receive from a relationship in proportion to what they give to it.
Higher chances for a sustained and satisfying companionate love when this exists.
Self-Disclosure
The act of revealing intimate aspects of oneself to others.
This breeds liking and liking breeds this.
Parental Investment Hypothesis
The sex that is required to invest more in offspring evolves to be more choosy regarding mates because a mating error is more costly to that sex.
e.g. Female humans having to be more selective because they could only have a child every ~9 months.
Man: "Who can best bear my children?”: low waist-to-hip ratio.
Woman: “Who can best project and provide for my children?”":broad shoulders, strong jawlines.
Mere Exposure Efffect
Repeated exposure to novel stimuli increases liking of the stimuli.
Proximity Hypothesis
People closer together in a physical environment are more likely to form a relationship than those farther away.
Zajore (1968)
When participants were exposed to a mandarin character more frequently, their rating of the likeability of the character was greater than the characters they had only seen once.
Matching Hypothesis
People are more likely to form a committed relationship with someone equally attractive and/or similar.
Sternberg’s Love Triangle
Three components of love:
Passion - physical attraction
Intimacy - being close and connected
Commitment - decision to maintain relationship
Consummate Love
Successful/long-term relationship (companionate love)
Consummate Love
Very rare.
A relationship with all three components of love.
Companionate Love
Less passion, more commitment and intimacy.
Hatfield’s Theory of Love
Companionate love increases overtime and passionate love decreases.