Management Quiz 3

Nicholas, a longtime hotel manager for Wyndham, was meeting with Sophie, a regional manager, and telling her about his recent decision not to fire a front desk employee about whom several guests had complained. Nicholas discussed the four stages of the decision process. He said, “I first identified the problem, and then I gathered alternative solutions. I evaluated each choice and selected a solution. I then implemented my decision to not fire the employee but instead to provide him with additional training. Finally, I followed up with an evaluation of the solution I’d chosen.” Nicholas is using the ______ process.

rational decision-making model

Nora is a small-business owner who loves to take risks. She also enjoys going out and meeting customers and potential clients—the social aspect of her job. Nora relies on intuition and discussions with others to acquire information. As an interior decorator, Nora utilizes her imaginative strengths, taking a broad perspective to problem solving, and she likes to consider many options and future possibilities. Nora’s decision-making style is best described as

conceptual

Simon has been in the landscaping business for over 40 years. When Jorge, his business partner, suggested adding snow removal as an extra service, Simon responded with “My gut feeling is to say yes because of my experience in the past and what I have seen other companies do over the years, both successfully and not.” Simon is acting on ________ in his response to Jorge.

intuition

Sidwan, owner of Jacuzzi Warehouse, said, "We have to focus on our customers and how we can beat the competition, so we have to be flexible." He encourages his R&D department to develop innovative products and focuses on being quick to respond to market changes. Jacuzzi Warehouse has a(n)

adhocracy culture

_____ is the process of assigning managerial authority and responsibility to lower-level managers and employees.

delegation

Dr. Potter is retiring as a veterinarian in private practice. He wants to start a(n) __________, Vets on the Go, that will provide low-income individuals with pets in the United States with veterinary assistance at no cost.

nonprofit organization

When Jorge became one of three final candidates for a managerial position with a large pharmaceutical company, the hiring manager scheduled a special meeting with him. The two talked about the stressful deadlines and heavy travel required of the position, as well as the compensation and benefits. Jorge appreciated that the hiring manager took the time to provide a(n)

realistic job preview

What is the benefit of a manger being evaluated by his or her subordinates?

It can be helpful for goal setting and personal growth.

Benefits are additional nonmonetary forms of compensation designed to enrich the lives of all employees in the organization. Common benefits include medical insurance, vacation days, and credit unions, all paid for in whole or in part by the company.

True

Eddie was surprised to learn that not evereyone would recieve a bonus this year. Instead, management planned to rank all of the employees in Eddie’s division and award bonuses only to the top 20 percent in terms of sales. Eddie’s company is using a(n) ______ performance review system.

forced ranking

Define internal and external recruiting, and give the advantages and disadvantages of each.

-Internal recruiting means making people already employed by the organization aware of job openings, often through job postings on bulletin boards, in newsletters, and on the organization’s intranet. Advantages: Greater motivation, loyalty, and morale for existing employees, who see opportunities for promotion; lower costs; fewer risks as candidates are already known and familiar with firm Disadvantages: Limits the pool of available talent and fresh viewpoints; may cause employees to become complacent and assume that longevity and seniority will automatically result in promotion; filling a job from inside merely shifts where a vacancy exists -External recruiting means attracting job applications from outside the organization, often through recruiting firms, college-placement offices, word of mouth, and social media (such as LinkedIn). -Advantages: Potentially greater ability to obtain specialized knowledge and experience; fresh viewpoints -Disadvantages: More expensive and takes longer; higher risk because candidates from outside are less well known