engine temp control system

Radiator clean & flush

A maintenance procedure used to treat rust and scale deposits, or performed when adding new antifreeze.

Radiator stop leak

A treatment used to fix small leaks in components such as the radiator, gaskets, heater cores, and freeze plugs.

Block seal / head gasket sealer

A treatment used for major leaks in radiators, gaskets, heater cores, freeze plugs, cracked engine blocks, cylinder heads, and blown head gaskets if stop leak does not work.

Symptoms requiring Radiator clean & flush

The presence of rust and scale deposits, or the process of adding antifreeze.

Symptoms requiring Radiator stop leak

Small leaks occurring in the radiator, gaskets, heater cores, or freeze plug.

Symptoms requiring Block seal

Major leaks—particularly those involving cracked engine blocks, cylinder heads, or blown head gaskets—where stop leak fails to work.

Oil Additives

Products that can protect engine parts against excessive wear.

Stop Leak

A treatment used to address oil leaks presenting symptoms such as small leaks, drops in oil levels, and worn parts.

Oil Leak Symptoms

Indicators that an oil leak is present, specifically small leaks, a drop in oil levels, and worn parts.

Engine Treatment

A product that improves oil circulation and reduces heat build-up and friction.

Z-net

A sales and information tool that goes 4 pages deep with detailed info and schematics.

WITTDTJR

A sales and service tool or standard associated with giving transparent advice to customers.

Tools for Sales + Info

Reference resources available to assist customers, consisting of Z-net, WITTDTJR, Google, DOC, and autozone.com.

Customer Qualifying Questions

Information-gathering prompts used with customers: "What isn't working?", "When did it start?", "What fluids have been added?", "What does it smell/feel like?", "What does it sound like?", and "Tell me more…".