Learn: Medical Office Procedures & Patient Care: Key Concepts for Healthcare Assistants

Why is it important to obtain a work history for the patient?

Certain occupations may contribute to industrial diseases by exposure to harmful chemicals and noise levels.

It is almost always best to take which of the following issues to the office manager?

A coworker's habitual tardiness that affects the practice.

The _________ is generally the first person to inspect reports.

The Medical Assistant.

When patients do not complete the health history form you should:

Tactfully ask if they would like assistance filling out the form.

Which practitioner specializes in diagnosing and treating diseases of the glands of internal secretion (hormones)?

Endocrinologist.

A HIPPA security rule audit includes a review of all but which of the following categories?

Drug authorizations

Which of the following is not a deficit need?

Self-actualization.

When a patient presents for a follow-up visit be sure to ask them:

How have they been doing since they were last seen?

During the patient screening you should:

Watch the patient's body language.

In the HPIP system, what is considered the assessment/diagnosis?

Impression.

What duty does a medical assistant owe?

Reasonable care

What is the primary advantage of using computer databases for medical records?

Patient data can easily be transferred from one provider to another.

Which of the following is not an advantage of electronic health records (EHRs)?

They completely eliminate the necessity for paper records.

Where does the screening and interview of a patient commonly take place?

In the examination room.

What do discussions of bioethics typically focus on?

The ethics of life and death matters.

About 5% of the population is made up of _________________

Kinesthetic learners

What type of patients do urgent care centers take care of?

Patients with acute illness or injuries.

Everyone is motivated by?

Needs.

What is express consent?

When a patient explicitly accepts a physician's offer of treatment, creating a contract.

What filing system provides the most patient privacy?

Numerical filing system.

What is the artificial termination of a pregnancy called?

Abortion.

What is active listening?

Participating in conversation by repeating words and phrases or giving nods.

What does the 'I' in the HPIP method stand for?

Impression.

When filing alphabetically:

Hyphenated surnames and hyphenated firm names are indexed as one unit

How long is candidate certification from the NCCT valid?

For a period of 5 years.

During a personal conversation it is the appropriate distance to stand _________ from the person

2 feet.

How does the U.S. Congress create federal law?

By passing legislation.

What does the ADAAA of 2008 emphasize about the definition of disability?

All of the above

What is the most used defense mechanism?

Repression.

What is the single most admired characteristic in a leader?

Honesty.

What is the primary benefit of a numeric filing system?

It distributes files evenly over given spaces.

What does verbal communication specifically involve?

The spoken word.

How should lab reports be filed?

In chronological order in a separate section of the patient chart.

What do the two Ds in CHEDDAR stand for?

Details and drugs.

What is the most common example of a positive, happy facial expression?

A smile.

When people belonging to different religions, backgrounds etc make up a community

Social diversity

Age, race, religion.

cultural diversity

Values, practices, traditions, or beliefs of group shares

Cultural diversity

Ancestry

Ethnic diversity