Emotional Intelligence in Leadership and HRM

Vocabulary flashcards covering the components of emotional intelligence (EI) in human resource management, its importance in leadership, and the consequences of poor EI in the workplace.

Self-awareness

The ability to recognise and understand your own emotions, strengths and weaknesses, and how your behaviour affects other people.

Self-management

The ability to control emotional reactions, remain calm under pressure and respond appropriately during stressful situations.

Social awareness

The ability to understand other people's emotions, perspectives and needs, using empathy to recognise employee concerns and make people feel heard.

Social skills

The ability to communicate effectively, motivate others, resolve conflict and encourage teamwork towards shared goals.

Emotional intelligence in leadership

The capability to manage people and emotions rather than solely focusing on completing tasks or achieving targets.

Poor communication

A consequence of low emotional intelligence where managers communicate aggressively, fail to listen to employees, and struggle to provide constructive feedback.

Unresolved workplace conflict

A situation where disagreements between employees and departments persist because managers lack the skills to handle conflicts effectively.

Low employee morale and job satisfaction

A state in which employees feel unsupported, misunderstood, or undervalued, leading to diminished motivation and satisfaction.

Increased workplace stress

Heightened pressure within an organisation where poor emotional management makes tight deadlines and changing demands harder for employees to cope with.

Reduced performance and commitment

The decline in teamwork, productivity, and organizational commitment resulting from deficient workplace relationships and communication.

Increased employee turnover

A negative organizational outcome where dissatisfied workers consider leaving, causing a potential loss of talent.