Ben Welch Lecture

What is organizational change

any substantive modification to some part of the organization

What is planned change

change that is designed and implemented in an orderly and timely fashion in anticipation of future events

What is reactive change

a piecemeal response to events as they occur

What is a forced-field Analysis

reason for change vs. reason against change

Forced-Field analysis for acquisition of Baker Hughes

-Reason to change - make him number one in the oil field

-Reason not to change - pay over 3 billion dollars because the deal did not go through

What are the five stages of the change process?

1. Shock (or denial)

2. Flood of emotion (usually anger)

3. Bargain (Ex: it was a lot easier when...)

4. Depression (grief)

5. Acceptance (intellectual/emotional)

What do you have to be careful of during the five stages of change

do not get stuck in a stage

Everyone is going through one type of emotional event

positive - getting aggie ring

Negative - losing a loved one

How long does it take to work through the five stages

1 1/2 - 2 years

What are the results of not dealing with change within two years

-burnout and quit job

- become difficult

- become emotionally or physically ill

Critical Steps in Dealing with Change

A. Stages are feelings - not behaviors

B. Employees will not move through the stages quicker than the manager

C. All low morale is an anger problem

D. All change produces fear

E. Increase information flow

F. All perceptions are distorted

The Importance of Creating the Familiar

Keep things familiar

B. People need stability when going through change

C. Grieving is normal and necessary

D. Build a new support system

Change produces fear even if it is ______

positive

What are 4 physical signals to be aware of when coping with the stress of change

- A body part

-Breathing

-Eating pace

- Sleeping pattern

You must have time to...

be a child again!