L2 Organisational Change

IT VS IS

Information technology = hardware and software tech - narrow focus is problematic (need to consider implementation and adoption)

Information Systems = formal, socio-technical, organizational systems designed to collect, process, store and distribute information (doesn’t require technology e.g. a file system but has been aided and improved via tech)

Components of information systems

Leavitt’s Diamond shows a socio-technical view

4 components:

structure

people

= social system

technology

process →

= technical system

3 orders of organisational change

first order: automate = modifies TECHNICAL system

second order: informate = additionally affects the people component (training on new tech, encourage oppeness to change)

third order: transform = affect the STRUCTURE component, redefine tasks or structure (decentralise)

Business Process Re-engineering

adopting a PROCESS view → greater focus on how work is structured and nit just on what product/outcome is

process improvement seeks to increase production, efficiency or quality and lower the cost of production

identify processes for innovation →

identify change levers (what to change to influence process) →

develop process visions →

understanding existing processes (after forming new ideas so it doesnt influence) →

designing and prototyping the new process

What’s needed for successful adoption of change

resistance management (prevent resistance to change)

rewards and recognition to celebrate successes

adoption measurement → define action plans and analyse progress

training

communication → explain reasons for change and expected impact

coaching - coach leaders and managers on how to lead change

Partially autonomous transport

people roles:

deployment engineers to plan routes

technicians to deal with malfunctioning cars

engineers design and develop software and hardware

so one driver gone but many new roles created (though require more skill)

automated systems won’t take jobs away but will change how they are arranged