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A deep awareness of the suffering of others coupled with the desire to alleviate it.
compassionate
The ability to understand and share the feelings of another.
empathy
Being physically, emotionally, and mentally attentive to a patient.
compassionate presence
Respecting the inherent worth and autonomy of every patient.
dignity
Purposeful, goal-directed, patient-centered communication used to support healing.
therapeutic communication
The ability to recognize, understand, and manage one’s own emotions and the emotions of others.
Emotional intelligence
Addressing physical, emotional, social, and spiritual needs of the patient.
holistic care
Actions that convey concern, kindness, and support.
caring behaviors
Unconscious attitudes or stereotypes that influence understanding and decisions.
implicit bias
Conscious beliefs or attitudes that affect behavior.
explicit bias
Generalizing characteristics to an entire group, often inaccurately.
stereotyping
A lifelong commitment to self-evaluation, humility, and respectful partnerships with patients.
cultural humility
The process of examining one’s own thoughts, behaviors, and motivations.
self reflection
Subtle verbal or behavioral slights that can harm or demean individuals.
microaggressions
Ensuring fairness by recognizing and addressing individual needs and barriers.
equity
Strategies to reduce the influence of biases, such as training, feedback, and mindfulness.
bias mitigation