Interpersonal Effectiveness

Practice flashcards covering the key concepts, barriers, myths, and strategies of interpersonal effectiveness.

__________ refers to skills that allow individuals to interact in a way that promotes positive outcomes and strong relationships, while maintaining respect for both them and others.

Interpersonal effectiveness

The key aspect of interpersonal effectiveness defined as understanding and acknowledging others' feelings and viewpoints is __________.

Empathy and Perspective-Taking

Addressing disagreements constructively and aiming for win-win solutions is called __________.

Conflict Resolution

Creating healthy boundaries and managing social interactions positively is part of the key aspect termed __________.

Building and Maintaining Relationships

Recognizing one's values, beliefs, emotions, and their impact on others is known as __________.

Self-Awareness

Politely declining an unreasonable request while maintaining a positive working relationship is an example of setting a __________ with a colleague.

boundary

Existing biases or stereotypes that can distort perceptions and prevent objective understanding are examples of __________.

Prejudice and bias

The internal barrier where strong emotions like anger, anxiety, or fear hinder communication and create emotional distance is called __________.

Emotional dysregulation

A psychological barrier that can make it difficult to receive feedback and lead to misunderstandings or conflict is __________.

Defensiveness

The emotional barrier defined as the inability to understand or share another person's feelings is __________.

Lack of empathy

Over-reacting to situations can damage relationships and hinder communication, which is known as __________.

Emotional reactivity

External factors that impede communication, including noise, distance, and technology limitations, are classified as __________.

Physical barriers

Always putting others first can lead to neglecting one's own needs, which is known as the __________ (People-Pleasing).

Desire to Please Others

Contrary to the myth that being assertive is rude or aggressive, the truth is that assertiveness means expressing your needs __________ without attacking or dominating others.

respectfully

Contrary to the myth that conflict is always bad, healthy conflict can lead to growth, understanding, and __________.

stronger relationships

Paying attention to what others are saying and asking clarifying questions is known as __________.

Active listening

Learning to manage your emotions and communicate effectively even when emotions are high is called __________.

Emotional regulation

To practice clear and concise communication, one should use clear language and avoid __________ or technical terms.

jargon