business leadership test 1

How has managerial worked changed

over time?

Less directive and more supportive

Don’t just sit back and tell people what to do

Often found working alongside those they supervise

Provide advice

Building working relationships

Fostering teamwork…..

Difference about today’s manager

Globalization

Technology

Diversity

Ethics

List the four functions of management

planning, organizing, leading and controlling

describe planning function and example

deciding what needs to be done and how to do it.

example:Aritzia plans to open 5 new stores in the U.S. next year to increase sales.

Describe organizing function and example

arranging people and resources so work gets done.

Example:Aritzia assigns employees to different roles, such as sales, customer service, and inventory, when opening a new store.

Describe leading function and example

guiding and motivating employees to achieve goals.

Example:An Aritzia manager motivates employees to provide good customer service and reach their sales goals.

describe controlling function and example

checking that work is going as planned and fixing problems.

Example:An Aritzia manager checks sales numbers and changes the store’s strategy if sales are too low.

Definition of organization

• Collection of people working together in a division of labour to achieve a common purpose

Define synergy

When people or businesses work together and combine ideas and achieve better results than they could alone.

Benefits of synergy

• More resources for problem solving

• Improved creativity and innovation

• Improved quality of decision making

• Greater commitments to tasks

• Higher motivation

• Better control and work discipline

• More individual need satisfaction 

Organizations as open systems definition and example

The idea that an organization is made up of different parts that work together to achieve a common goal.

Example: At Aritzia, employees, managers, stores, and suppliers all work together to sell clothing to customers.

What is an open system in business?

A business that takes resources from the environment, transforms them into products/services, and provides them to customers.

description and example of top manager level

Guide the performance of the organization as a whole

or of its major parts

Pay attention to the external environment

Example: President or CEO

description and example of middle manager level

Manage and make sure large departments are doing their work properly.

Work with top managers and coordinate with peers

Team oriented, able to work well with people from all

parts of an organization

Example:

Department Heads

description and example of project manager level

• A project manager is someone who plans, organizes, and manages a specific project from beginning to end.

  Example:
  A shift supervisor at Starbucks makes sure employees are doing their jobs, helps solve problems, assigns tasks, and reports to the store manager.

conceptual skills meaning and example

the ability to understand how different parts of a business work together and see the big picture.

Conceptual skills example:
A principal notices that student grades are dropping, so they look at different factors—teaching methods, attendance, student support, and resources—to understand the bigger problem and create a plan to improve the school.

describe line manager and example

Line manager = manages the workers who directly make or provide what the company sells.

Example: At a restaurant, a manager who supervises the cooks and servers is a line manager because their work directly provides the restaurant’s service.

define and example staff manager

use their special knowledge to help and advise line managers and workers rather than directly producing the company’s main product or service.

Example: An HR manager helps a department manager with hiring employees, workplace policies, and employee problems.

define and example functional managers

Responsible for one area of activity

Examples?

• Finance manager → manages money and budgets

• Sales manager → manages sales

define and example general manager

A general manager is responsible for many different parts of a business at the same time.

For example, they may oversee:

• Purchasing → getting supplies

• Manufacturing → making products

• Sales → selling products

Examples:

• 🏭 Plant manager → manages the whole factory

• 🏨 Hotel manager → manages the whole hotel

• 🏀 Sports team manager → manages different areas of the team

what is an IQ

a measure of a person’s intelligence and ability to think, reason, and solve problems.

A score above 130 is considered to be gifted and above 160 is considered a genius 

What is EQ

• Intelligence regarding the emotions, especially in the ability to monitor one’s own or others’ emotions.

List the importance of three pressures of ethics and social responsibility that managers must be prepared to face

1. Employee pressure: Managers need to treat employees fairly, provide a safe workplace, and avoid discrimination.

2. Customer pressure: Customers expect high quality service and and unethical behaviour can cause customers to lose trust

3. Environmental/social pressure: Businesses are expected to reduce environmental harm, support communities, and operate in a socially acceptable way.

List Mintzbergs 5 conclusions about managerial work

Managers work long hours.

Managers work at fragmented and varied tasks.

Work at an intense pace.

Managers work with many communication media.

Managers work largely through interpersonal

relationships.

how did rosie show planning

Rosie decided to expand Blue Streak from Toronto to other cities and provinces.

how does rosie show organizing

Rosie set up new offices and hired managers, clerks, and drivers for each location.

how does rosie show leading

Rosie visited the offices and helped managers deal with problems and coordinate operations.

how does rosie show controlling

Rosie noticed that the out-of-province offices were not performing well and changed the office managers to try to improve things.

Decision Making is driven by

the quality of information available

What makes information useful and of high quality?

Timeliness

Quality

Completeness

Relevance

Understandability

define immidiete problem and example

obvious, surface problem, requires immidiate attention

Example:
A company keeps losing customer orders.

define primary problem and example

root cause of immidite problem, when solved the immidiate problem should not occur in any way again

Example:
The company is losing orders because employees are not properly trained to track orders.

→ If you fix the training problem, the lost orders should stop happening.

define secondary problem and example

the result/consequence of the immediate problem

example: Customers become unhappy because deliveries are late.

whats a stakeholder and give example

a person or group that is affected by or has an interest in an organization.

• Employees

• Customers

• Owners/shareholders

• Suppliers

• Government/regulators

what dies CSR stand for

Corporate Social Responsibility

what is CSR

Businesses should do what is good for the company and society.

define classical view perspective on csr

Management’s only responsibility is to maximize profits.

define socioeconomic view perspective on csr

businesses should focus on making profits while also considering the needs of society.

define obstructionist strategy for pursuing social responsibility

Only meets economic responsibilities = focuses on making money.

define defensive strategy for pursuing social responsibility

Meets economic + legal responsibilities = makes money and follows the law.

define accommodative strategy for pursuing social responsibility

Meets economic + legal + ethical responsibilities = makes money, follows laws, and does what is morally right.

define proactive strategy for pursuing social responsibility

Meets all four = makes money, follows laws, acts ethically, and discretionary responsibilities

3 essential managerial skills

conceptual, human, technical

define conceptual skills

the ability to understand how different parts of a business connect and solve problems.

define human skills

the ability to work well in cooperation with other people

define technical skills

the ability to use specific knowledge and skills to do a job well.

ARTICLE- . How can organizations help improve EQ with current employees?

by praising employees when they do something right, clearly communicating their duties, and providing training to help employees build awareness and improve their emotional skills.

ARTICLE-If you were conducting an interview, how could you tell that the candidate had a good balance between EQ and IQ?

I would ask questions that test their problem-solving and knowledge (IQ) and questions about teamwork, communication, handling conflict, and emotions (EQ). I could also use an EQ assessment, as suggested in the article.