cfa trainer test

What is served on a regular sandwich?

bun, butter, filet, pickles

What is served on the deluxe?

bun, butter, filet, lettuce, tomato, pickles, and cheese

What cheese comes on a spicy deluxe?

pepper jack

What cheese comes on a regular deluxe?

american

How many nugget combos do we have? (Not including kid’s meal)

3: 8,12,30

How many strip combos do we have? (Not including kid’s meal)

3: 3,4,10

What comes on the grilled sandwich?

multigrain bun, grilled filet, lettuce, tomato

What sauce comes with grilled sandwich?

honey roasted bbq

What comes on the grilled club?

multigrain bun, grilled filet, lettuce, tomato, colby jack cheese, bacon

What comes in a grilled wrap?

flaxseed tortilla, green leaf lettuce, shredded cheese blend, shredded chicken

How many options of dressing are there?

7: Avocado lime, garden herb, apple cider, creamy salsa, balsamic, honey mustard, light italian

What comes on the side salad?

romaine lettuce, mixed greens, shredded cheese, grape tomatoes, red bell peppers on the side

What is on the cobb salad?

romaine lettuce, mixed greens, shredded cheese blend, tomatoes, roasted corn, bacon and hard boiled egg, crispy nuggs, crispy bell peppers, avocado lime ranch.

What comes on the market salad?

romaine lettuce, mixed greens, blue cheese, red and green apples, strawberries, and blueberries, cold shredded grrilled chicken, granola, roasted almonds, apple cider vinaigrette

What comes on the southwest salad?

romaine lettuce, mixed greens, shredded cheese blend, roasted corn, black beans, poblano chiles, red bell peppers, and tomatoes. cold spicy shredded chicken grilled, seasoned tortilla strips and chili lime pepitas. creamy salsa

How many options of chicken can we do for salads?

7

What side is the default?

waffle fries

How many side options do we have?

7: chicken noodle soup, side salad, greek yogurt parfait, kale crunch side, fruit cup, gf potato chips, mac and cheese

What are the options for parfaits?

harvest nut granola, cookie crumbs. comes with strawberries and blueberries

What comes in the fruit cup?

green and red apples, strawberries, blueberries, and mandarin oranges

What comes on the kale salad?

kale and green cabbage tossed with an apple cider and dijon mustard vinaigrette. served with roasted almonds

What are the options for kid’s meals?

5 regular nuggets, 5 grilled nuggets, two strips, mac and cheese

What flavors of milkshakes do we have?

4: cookies and cream, chocolate, strawberry, vanilla. 2 pumps of flavoring

How many drink options do we have?

10: coke, diet coke, coke zero, cherry coke, sprite, dr pepper, diet dr pepper, root beer, hi-c fruit punch, powerade

corporate purpose

to glorify God by being a faithful steward of all that is entrusted to us, and to be a positive influence on all who come in contact with chickfila

shared vision

to be the worlds most caring company

store vision

to make remarkable through care and excellence

core values

service, grit, optimism, integrity, stewardship, humility

core four

create eye contact, share a smile, speak with a friendly tone, always say my pleasure

2nd mile service

personal, proactive, generous

heard model

hear to understand, empathize to feel their concern, apologize with im sorry, resolve the issue, delight the guest

winning hearts everyday

operational excellence, 2nd mile service, attentive and friendly team members

operational excellence

craveable food, fast and accurate service, welcoming environment

attentive and friendly team members

pay attention to detail, deliver core 4, and recover quickly

cleaning and sanitation

clean and maintain food contact and non-food surfaces

cross contamination

raw and cooked separate, eliminate chemical and physical contamination hazards

time and temp

store, hold, cook, and cool tcs foods properly

health and hygiene

stop the spread of germs from team members, don’t work while being sick

pests

pests are hazards

service

putting the needs of others first

grit

passion and perseverance for long term goals

optimism

hoping and believing for the best possible outcome

integrity

consistently doing the right thing

stewardship

taking good care of all that is entrusted to us

humility

asking for help, seeking feedback