professional development and applied ethics

manner

demonstration of appropriate behavior twd other ppl

etiquette

set of rules of accepted behavior in a particular social group or social situations

why etiquette matters for employees

• builds self esteem and confidence

• enhance the image

• provide a way for career advancement

• develop skills

• distinguish and elevate someone from the rest

• create new learning opportunities

why etiquette matters for the company

• fosters value of respect and dignity among ppl in the org

• displays a positive img of the company and est trust among employees and customers

• promotes cross-cultural awareness

• improves professional skills

• motivates employees to adhere to code of conduct of company

posture

reflects confidence level and attitude, provides ability to work efficiently and smoothly

verbal manner

a polite language, proper usage of words including correct grammar are direct indicators on the lvl of professionalism

telephone etiquette

• answer phone immediately

• speak clearly and distinctively

• actively listen and take notes when necessary

social media etiquette

separate professional from personal socmed accounts

rules

guidelines or instructions of the correct behavior of a person in an organization

regulations

refer to the instructions or a decree enforced by law

policies

set of guidelines and rules to determine course of action

procedures

written documents to support a policy ruling

general employee rules and regulations

1. safety and health

2. attendance policy

3. dress code

4. overtime

5. leaves and absences

6. security

7. resignation

8. insubordination

9. use of company time

personal injury

safety regulations and procedures in terms of physical, psychological, and other work-related hazards

overtime

implementation of a system that accurately tracks the amount of time an employee has worked

discrimination and harassment

create a policy for equal employment, gender equality, and protection

provide disciplinary actions to anyone who will violate the policy

unjust termination

est a work contract between the company and the employee

maintain accurate and detailed records of employee performance, incident reports, employee discipline to prove that the termination is legal