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Who is NOT allowed to be a health care agent (durable POA for health care)?
The physician, nurse, or other provider caring for the patient. The agent should know the patient's wishes and values.
What is a POLST?
A medical order (not a legal document) completed with a clinician for people with serious illness or frailty. EMS must follow it.
What type of issue is ALWAYS a grievance and is escalated immediately?
An allegation of abuse or neglect (also patient harm or rights violations). Complaints fixed on the spot are not grievances.
What mainly separates healthcare fraud from waste or abuse?
Intent and knowledge that the action was wrong. Fraud requires both.
When can suspected DOMESTIC abuse of an adult be reported?
Only with the victim's consent. Child and elder abuse are mandatory reports to CPS/APS.
Confidentiality under HIPAA is an example of which ethical principle?
Fidelity (keeping promises and commitments).
What three safeguards does the HIPAA Security Rule use to protect electronic PHI?
Technical (passwords, encryption), physical (restricted computer access), and administrative (security officer, risk analysis).
In the LEARN model, what does A stand for?
Acknowledge and discuss differences and similarities. LEARN = Listen, Explain, Acknowledge, Recommend, Negotiate.
What does RACE stand for in fire safety?
Rescue, Alarm, Confine, Extinguish.
Which extinguisher is preferred for expensive electronics because it leaves no residue?
Carbon dioxide (CO2). Used on Class B and C fires.
How far should oxygen equipment be kept from fire sources?
At least 6 feet (candles, stoves, electric blankets, hairdryers). No smoking and no petroleum products.
Which hand hygiene method is required after caring for a C. diff patient?
Soap and water only. Alcohol rub alone is prohibited because it doesn't remove spores.
What protection is needed for suspected active TB?
N95 respirator (or PAPR) for staff, and a negative-pressure airborne isolation room for the patient. Fit-tested annually.
What is the MOST common reaction to latex gloves?
Irritant contact dermatitis (non-allergic dry, red, itchy skin where latex touches).
What is the maximum restraint order length for a child under 9?
1 hour. Adults 18+ = 4 hours; ages 9-17 = 2 hours. No standing or PRN restraint orders.
What is the FIRST thing to do after a patient falls?
Perform a head-to-toe assessment for injuries, then check vitals, ROM, cognition, and consciousness, notify the physician, document, and file an incident report.
How many core mental functions must be significantly impaired for dementia?
At least two (memory, language, attention, reasoning/judgment, visual perception).
How should you respond to a dementia patient who keeps insisting on getting her purse?
Validate her feelings and agree to make sure she has it when it's time to leave. Don't argue or correct.
Which sense is thought to be one of the last to go in a dying patient?
Hearing. Always act as though the patient can hear you.
In long-term care, when must a baseline care plan be developed?
Within 24 hours of admission. MDS within 14 days; comprehensive care plan within 7 days after the assessment.
What is the 'on time' window for giving a medication?
Within 1 hour before or after the ordered time, per agency policy.
Which pain tool is designed for young children and non-verbal patients?
FLACC (Face, Legs, Activity, Cry, Consolability).
What is a 'near miss'?
A patient safety event that never reaches the patient. A no-harm event reaches the patient without injury.
What is the correct action for a patient in an acute suicidal crisis?
Keep the patient in a safe environment under one-to-one observation. A safety plan is not a 'no-suicide contract'.