IF3 - Chapter 7: Related Services

What are the main support-type insurance services?

Helplines, authorised repairers and suppliers, risk control/advice, uninsured loss recovery services, legal expenses and claims management companies.

What is an insurance helpline?

A service giving policyholders access to advice and assistance, often by telephone, as an additional benefit alongside insurance cover.

Why do insurers use authorised repairers and suppliers?

To help control repair costs and quality while providing an efficient service to customers.

What is risk control and advice?

Services designed to help an insured identify, reduce and manage risks, which can help prevent or reduce losses.

What is an uninsured loss recovery service?

A service that helps an insured recover losses from a responsible third party that are not covered by their own insurance.

What does legal expenses insurance provide?

Cover for certain legal costs and expenses, subject to the terms and limits of the policy.

What is a claims management company?

A business that provides services to help customers make or pursue claims.