COM 202: Ch. 8 Listening

Listening

• If we use frequency as a measure, then listening easily qualifies as the most important kind of communication

• We spend more time listening than any other type of communication

• In interpersonal relationships, listening to personal information in everyday conversations is a vital ingredient of satisfaction

• Listening is vital in education, healthcare, religion, and the business world

Listening Defined

• The interpersonal type of listening can be defined as the process of making sense of others’ messages

• This includes all messages, even unspoken ones

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Listening Vs Hearing

Mindless Listening