the 3C standard

what is the 1st C?

customer service

what is the 2nd C?

consistent drink quality

what is the 3rd C?

cleanliness

what are the purpose of these three Cs?

brand trust (same la cha experience at every location), customer satisfaction (friendly service, consistent drinks, clean spaces), team guidance (clear rules for smooth, professional operations)

customer service

• greet every guest with a smile and warm welcome

• give clear guidance when taking orders (no ice policy, menu recommendations)

• handle complaints politely and efficiently - escalate to manager if needed

• always thank customers when they leave

consistent drink quality

• follow recipes exactly (shake matcha water, measure with scoops/scales)

• ice, toppings, sweetness, and ratios must follow the recipe, no shortcuts

• drinks must always look, taste, and measure the same across shifts

• seasonal and promotional drinks follow the same quality standards

cleanliness

• wash hands often and change gloves frequently

• keep workstations, tools, and machines clean at all times

• check and clean floors, tables, etc. regularly

• keep customer-facing areas neat and professional