Business Communication & Workplace Organization

A comprehensive vocabulary review set covering professional communication in business meetings, telephone handling, technical troubleshooting, and organizational structures.

Prepare (Meeting Stage)

The initial phase of leading a meeting, which involves rehearsing, drafting the agenda, and preparing visual aids.

Lead (Meeting Stage)

The process of managing the flow of a meeting, which includes opening the session, introducing topics, keeping discussions to the agenda, and summarizing key points.

Participate (Meeting Role)

The active engagement of attendees during a meeting, consisting of actions such as agreeing, disagreeing, suggesting, and clarifying.

Report (Meeting Stage)

The post-meeting documentation process that captures decisions made, action items, recommendations, and necessary follow-up tasks.

Let’s get started

A meeting expression used to open proceedings, translated into French as "Commençons".

Let’s move on to the next point

A transitional meeting expression used to advance the discussion, translated into French as "Passons au point suivant".

To sum up…

A concluding phrase used to synthesize or review main points, translated into French as "Pour résumer…".

Could you clarify that?

A question used to request further explanation or precision on a topic, translated into French as "Pouvez-vous préciser ce point ?".

Schedule

To plan an event, activity, or meeting at a specific time.

Reschedule

To arrange a new date or time for an already scheduled meeting, often due to conflicts or technical issues.

KPI

An acronym standing for Key Performance Indicators, used to track and measure performance outcomes.

Cut out

A technical audio problem during a call or video conference where a participant's voice intermittently drops or breaks up.

Frozen

A technical video or display issue where screen activity or a participant's video feed unexpectedly locks and becomes unresponsive.

Mute

An audio setting used in online meetings to switch off a microphone so background noise is not transmitted.

Proposal

A formal suggestion or plan put forward for consideration and discussion during a meeting.

Deadline

The latest time or date by which a task, deliverable, or project must be finished.

Getting through

The process of successfully connecting a telephone caller to the intended recipient on the line.

Shall I put you through?

A telephone phrase used by an assistant or operator to ask if a caller wishes to be connected to another person.

Postpone

To delay a scheduled meeting or event to a later time or date.

Bring forward

To change the schedule of a meeting or event so that it takes place earlier than originally planned.

Taking messages

The administrative practice of noting down caller details, including who is calling, the specific message, call back requests, and contact information.

Organizational chart

A diagram that illustrates the structure of a company, showcasing hierarchy, departments, responsibilities, and the chain of command.

Pyramidal chart

The most common type of organizational chart, featuring top management at the peak and a clear downward hierarchy.

Flat chart

An organizational chart structure characterized by a horizontal setup with fewer managerial layers and shared decision-making.

Matrix chart

An organizational structure involving cross-functional teams where employees report to several managers simultaneously.

Circular chart

An organizational chart where management is positioned at the center and employees radiate outward in concentric circles.

Chain of command

The hierarchical line of authority within an organization along which decisions and administrative instructions are communicated.

Scope

The extent or boundaries of responsibilities, duties, and operational activities associated with a role or project.