prescription collection and delivery services

3 types of collection/delivery services

• standard prescription collection service

• Manages prescription collection service

• Delivery service

What is standard prescription collection service

Pharmacy receives prescription other than directly from patient or their representative e.g. collected by pharmacy staff or driver

What must the pharmacy do in standard prescription collection service

-obtain consent to receive patient’s prescriptions

-explain to patients/carers what the service involves including when to collect medication

-prescriptions must be collected by individuals acting in accordance with pharmacist’s directions (usually staff member)

-have procedures in place to safeguard confidentiality and security

SPCS - where must any request for an ongoing service must directly come from and how

Patient/carer, ideally in writing

SPCS- What happens to prescriptions received without consent?

returned to surgery

SPCS- What happens to prescriptions received without consent?

returned to surgery

What is managed prescription collection service. How’s it similar to SPCS?

-still involves collection of Rx’s from surgery

-but patient doesn’t prompt pharmacy to order their repeat prescription → pharmacy will prompt patient to establish what medications are needed and will inform patient when medication is ready to collect

Why did MPCS begin? (3)

-began to manage increasing workloads

-allows pharmacy 7 days to order and dispense prescription

-reduces waste(always check with pt what they need), increases compliance, secures patient’s repeat custom

MPCS procedures

Same as standard service

When does MPCS work well

only if operated correctly by pharmacy, if good service put in place

What is prescription delivery service

Medicines are handed to patient/carer someplace other than in pharmacy premises e.g. home/place of work

PDS - How to ensure pharmacist complies to their professional responsibility to ensure pt knows how to use med safely and aren’t experiencing side effects/compliance issues

Phone call before delivery

PDS - consent? What other measures?

Yes, written

Records for audit(check)

PDS - Responsibilities of pharmacist

(Some can be done by delivery driver)

Who benefits most from these services? What’s important that must be withheld?

-those who are less mobile, otherwise less able to accomplish these tasks alone

-must always ensure protocols in place to ensure confidentiality and safety of pt’s and their meds info