Ops Exam 1 (Class 1-3)

Lean; waste

____ production is an integrated socio-technical system whose main objective is to eliminate _____ by providing exactly what the customer needs and no more

value

Lean starts with understanding ______ from the customer's perspective

Waste; muda

_____ reduction, called "______" in Japanese, means removing anything that doesn't add value for the customer.

Kaizen

______ (改善) means striving for continuous improvement, because no process is perfect.

flow

Lean aims to create smooth, uninterrupted ______.

people

Respect for ______ means everyone is empowered to identify and fix problems.

transport

Excess movement of materials caused by poor layouts and lack of coordination is the waste of ______.

inventory

Excess stock caused by poor forecasts or improper production planning is the waste of ______.

motion

Wasted movements of people, like extra walking to get materials, is the waste of ______.

waiting

Operators or machines idle until parts arrive, or customers standing in line, is the waste of ______.

overproduction

Producing more than demand, which creates extra inventory, paperwork, and warehouse space, is the waste of ______.

over-processing

Poorly maintained processes that require extra labor or machine time is the waste of ______-______.

defects

Using material, labor, and capacity to make bad parts, sort them out, or cover warranty costs is the waste of ______.

Transport, Inventory, Motion, Waiting, Overproduction, Over-processing, Defects

The 7 wastes of Lean are ______ (TIMWOOD)

creation; delivery

Operations is the process of managing and improving the ______ and ______ of products and services to customers.

pure goods

Food products, chemicals, and mining are examples of ______ ______. (100% a good)

core goods

Appliances, automobiles, and data storage systems are examples of ____ _____. (mainly a physical product)

core services

Hotels, airlines, and internet service providers are examples of ____ ________. (mainly a service)

pure services

Universities, medical care, and investment are examples of ____ ________. (100% a service)

continuum

Products and services sit on a ______ that runs from pure goods to pure services, not in two separate boxes.

balance

When delivering a product or service, operations tries to ______ efficiency, effectiveness, and value.

Efficiency

______ means doing something right, for example at the lowest possible cost.

minimal

Efficiency is often described as "maximal product for ______ waste."

Effectiveness

______ means doing the right things to create the most value for the customer.

Value

______ is the attractiveness (or relative effectiveness) of a product relative to its price.

efficiency; effectiveness

• Doing things right = ______

• Doing the right things = ______

price

Value is effectiveness measured relative to ______.

supply; demand

The ultimate goal of operations strategy is to match ______ to ______.

price

Competing on ______ means making the product or delivering the service cheap.

quality

Competing on ______ means making a great product or delivering a great service.

speed

Competing on delivery ______ means making the product or delivering the service quickly.

reliability

Competing on delivery ______ means delivering it when promised.

volume

Coping with changes in demand means being able to change the product's ______.

product

Flexibility and new-product introduction speed means being able to change the ______.

speed; reliability

• Fast = delivery ______.

• On time = delivery ______.

volume

When coping with changes in demand you change supply ______.

product

With flexibility and new-product introduction speed you change the _______.

qualifiers

Order ______ are the dimensions necessary for a firm's products to be considered for purchase by customers.

winners

Order ______ are criteria customers use to differentiate the products and services of one firm from those of other firms.

purchase

Order winners are the features customers use to ultimately determine which product to ________

qualifier; winner

• Gets you considered = order ______.

• Gets you chosen = order ______.

demand

Order qualifiers help a firm understand ______, which is the first step in matching supply to ______. (same word)

focus

When choosing competitive dimensions, a firm has to find its ______.

• Do everything poorly (Golden Corral)

• Or do a few things well (Chick-Fil-A)

understands; chooses; executed

The three traits of an effective operations strategy are: it ______ demand, ______ how (and how not) to meet it, and can be ______ given current conditions.

terminator

An oval in a flowchart is the ______ symbol

decision

A diamond in a flowchart is the ______ symbol.

process

A rectangle in a flowchart is the ______ symbol.

inventory buffer

A triangle in a flowchart is the ________ ______ symbol.

flow

An arrow in a flowchart is the ______ symbol.

context

When creating a flowchart, there is some flexibility on start and end depending on business ______.