Public Assembly Venue Management - Chapters 7 to 11

Vocabulary flashcards covering key definitions, operations concepts, ticketing terminology, revenue streams, and safety protocols from Chapters 7 through 11.

Ticket

A limited contract between a guest and the venue.

Reserved Seating

A seating configuration in a venue that establishes a separate ticket for every individual seat at the event.

Secondary Ticket Market

A market developed as a residual of the re-sale or scalping of tickets by people who originally purchased them from a primary, authorized ticket sales organization.

Dynamic Pricing

A ticketing strategy involving the manipulation of prices in order to price tickets and seating locations differently based on customer demand.

Complimentary Ticket

A ticket given away by a promoter or team that must reflect a $0$/zero value, indicating it is ineligible for a refund if the event is cancelled.

Trouble Seat

A seat designated by the ticket office and held in reserve to use as a relocation seat for a guest experiencing a problem with their original seat.

Walk-up

A term used to describe guests who buy tickets at the venue on the night of the event.

General Admission Seating

A seating setup where tickets are sold on a first-come, first-served basis for guests to sit or stand.

Bar Code

The security feature on all e-tickets that ensures authenticity and permits entry only the first time it is scanned.

Drop Count

The number of tickets that were torn or scanned as guests entered the building.

Capacity Rating

The maximum number of people allowed by code in any given venue or area of the venue.

Ticket Manifest

A document that establishes the initial ticket inventory for an event.

Scalping

The process of reselling a ticket for more than its face value.

Per Cap

An analysis calculated by dividing total food and beverage or concession sales by the event drop count to determine average attendee spending.

Blowout Sales

A term used to describe merchandise sales that occur on the egress as guests leave the venue.

Hawking

The act of selling food and beverage items directly in the venue seating sections during an event.

Dram Shop Laws

Laws specifying that commercial establishments can be held liable if an employee sells alcohol to a visibly intoxicated person who later causes an accident or injures third parties.

Bootlegging

The sale of unauthorized merchandise sold in connection with an event at a public assembly venue.

Flat Rate Fee Contract

A merchandising contract arrangement where a venue manager charges a promoter a set dollar figure (such as $500$) for the right to sell merchandise.

Preventative Maintenance

Maintenance utilized to extend the operating life of a venue and its equipment and systems.

OSHA

A governmental organization that specifically seeks to protect the safety and health of workers.

Load Capacity

The total amount of weight that a venue rigging system can support.

Union Shop

A venue staffing arrangement where management is permitted to hire anyone, but workers must join the union and pay dues within a specified time.

LEED

An acronym that stands for Leadership in Energy and Environmental Design.

HVAC

An acronym that stands for Heating, Ventilation, Air Conditioning.

Stagehand

The generic term for all personnel working backstage in a production.

Production Rider

A document developed by the act or event explaining in detail each of the physical and technical elements required to execute a performance.

Deferred Maintenance

A cost-reduction strategy that lowers short-term operating costs but results in higher long-term expenses to repair or replace neglected equipment.

Rigging

The rope and pulley system or chain motors used to suspend items like sound and lights from a venue grid.

Yellow Card

A union contract agreement for stagehands between an event producer and organized labor that applies to traveling, touring shows across communities.

Conversion / Changeover

The act of transformation that occurs between venue uses to provide the necessary foundation for the next use.

BEO

An acronym that stands for Banquet Event Order.

Timeline

A document providing venue personnel with an hour-by-hour detailed description of items happening on the day of an event.

Crowd Control

A reactive measure employed to manage crowds through both human and physical elements.

Crowd Management

A proactive organizational strategy that guides venue personnel in providing and maintaining the desired event environment and ensuring safety.

Duty of Care

The legal obligation for one to take reasonable steps to prevent foreseeable harm.

Risk Transfer

A method of dealing with risk by sharing it through contracts with third parties, insurance policies, waivers, and indemnification clauses.

Risk Management

The process of identifying, analyzing, assessing, and communicating risk, and accepting, avoiding, transferring, or controlling it to an acceptable level.

Situational Awareness

Knowing what is going on around you and having the ability to identify, process, comprehend, and respond to critical elements of environmental information.

NFPA

The National Fire Protection Agency, which systematically revises the Life Safety Code every three years.