Recognizing & Defining Quality Problems

Medication Use Process [LO1]

Pharmacists’ Patient Care Process [LO1]

Approaching Quality Problems [LO2]

Not Addressing Quality Problems

Linear Thinking [LO2]

Systems Thinking [LO2]

Systems Thinking

Systems Thinking Example:

COVID-19 Vaccination Efforts

First Two Steps in Solving any Problem

Step 1: Recognize the existence of a problem

Recognizing Problems [LO3]

Step 2: Clearly Defining the Problem at Hand [LO4]

Defining the Problem

Recent Example (Wording)

Framing the Problem [LO5]

Framing Biases [LO6]

Common Framing Biases [LO6]

Defining Problems with Solutions

Anchoring

Confusing Symptoms with Problems

Profession-centric Worldview

Knowing the “truth”

Overcoming Framing Biases [LO7]

Recap