Essential Manners and Business Etiquette

Comprehensive vocabulary flashcards covering the definitions, key concepts, distinctions, and case study examples of personal etiquette, mannerism, and general etiquette.

Personal Etiquette

The practice of behaving politely, respectfully, and appropriately to create positive relationships and leave a good impression on others.

Mannerism

The way a person behaves, speaks, and carries themselves when interacting with others, reflecting individual habits, gestures, personality, and character.

General Etiquette

The accepted rules and standards of polite and respectful behavior in everyday social, educational, and professional interactions.

Core Focus of Mannerism

How an individual behaves and presents themselves, including body language, facial expressions, tone of voice, posture, and personal habits.

Core Focus of General Etiquette

The accepted rules governing how people should behave when interacting with others based on social, cultural, and professional expectations.

Positive Mannerisms

Individual behavioral habits that convey courtesy, such as smiling when greeting others, maintaining good posture, speaking calmly and politely, making eye contact, and saying "thank you" with a warm tone.

Negative Mannerisms

Unfavorable individual habits and physical behaviors that project disrespect or poor discipline, such as interrupting others and slouching.

General Etiquette Practices

Standard societal behaviors such as arriving on time for meetings or classes, waiting one's turn to speak, using polite words like "please" and "excuse me," respecting personal space, and following workplace or classroom rules.

Social Etiquette Essentials

Core courtesy practices comprising neighbourhood manners, personal space etiquette, personal hygiene etiquette, bathroom etiquette, dining etiquette, and self-courtesy and respect.

Cultural Etiquette

The practice of awareness, diversity, and respect when interacting with individuals across different cultural backgrounds and settings.

Aina's Positive Workplace Etiquette (Case Study)

Professional behaviors demonstrated by intern Aina, including arriving 10 minutes early, greeting colleagues with a smile, dressing neatly according to dress code, saying "please" and "thank you," waiting her turn to speak, and keeping her phone on silent.

Ben's Etiquette Infractions (Case Study)

Unprofessional workplace behaviors demonstrated by intern Ben, including arriving 15 minutes late without notice, failing to greet colleagues, interrupting others, chewing gum loudly, checking his phone during meetings, and leaving trash behind.