Chpt 4 - Applying leadership

communication process model

dont need to memorize

how are smartphone killing conversation

ppl more willing to text, dont wanna make eye contact

• we must get better at listening

Resilience

Resilience can be defined as the ability to regain balance following exposure to an adverse event or events.

• Capacity to adapt, recover, and grow from setbacks

• Emotional regulation under stress

• Sustaining performance in uncertainty

how do we increase resiliency?

• practice your skills many times

• get opinions from other people

• dont be selfish and be empathetic to other people

• adapt and have an open mind

peter principle

• best worker is not always the best candidate for management

• theory that states that people are promoted to their level of incompetence.

• people are promoted bc they’re do a good job, but aren’t given any more training/education, they continue to do a good job but they’re not really qualified or suited for the job they are now doing

we need to have ___ in workplaces

diversity

female leaders are ___ and ___

transformative and participative

male leaders are more ___

transactional