b ec 342 chapter 4

mission statement

answers who are we and who dowe value

vision statement

answers where is this organization going

value statement

states organization’s core beliefs

planning of role of mission and vision

make goals and inform strategy to get vision

organizing of role of mission and vision

organizational design and shape organizational culture

leading of role of mission and vision

inspire employees and influence toward objectives

controlling of role of mission and vision

remind performance standard and compare performance to goals

bhag

big, hairy, audacious, goal

creativity

generation of new ideas

passion

intense emotion compelling action

four types of creativity

investment, imagination, improvement, and incubation

scamper (creativity tool)

checklist tool to inspire changes to products/services

nominal group technique (creativity tool)

method for group to generate many ideas quickly

stakeholder

individual or groups with an interest in an organization’s actions

high power+high interest

manage closely

high power+low interest

keep satisfied

low power+high interest

keep informed

low power+low interest

monitor