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21 Terms

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Authentic

Genuine and true to oneself; not false or copied.

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Reliable

Consistently good in quality or performance; able to be trusted.

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Enthusiastic

Having or showing intense and eager enjoyment, interest, or approval.

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Honest

Free of deceit; truthful and sincere.

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Hardworking

Diligent and putting in a significant amount of effort and dedication.

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Team Player

Someone who works well as part of a group.

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Resourceful

Able to deal well with difficult situations and find quick and clever solutions.

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Inquisitive

Curious or inquiring; eager for knowledge.

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Personable

Having a pleasant appearance and manner.

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Compelling Storyteller

A person who can engage an audience through creative and interesting narrative.

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Crisis Negotiations

Strategies used to communicate and reach agreements during conflict or emergencies.

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Public Information Officer

A representative responsible for communicating between an organization and the public.

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Social Media Management

The process of creating, scheduling, and analyzing content posted on social media.

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Community Engagement

Efforts and strategies to involve community members in the decision-making process.

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Effective Communication

The ability to convey information to others effectively and efficiently.

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Cultural Competence

The ability to understand, communicate with, and interact effectively with people across cultures.

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Feedback from the Public

Responses and opinions expressed by community members regarding policies or services.

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Information Dissemination

The act of distributing information to a wide audience.

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Crisis Communication

The management of communication during a critical situation.

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Ethical Considerations

The principles related to determining the right course of action.

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Conflict Resolution

The process of resolving a dispute or conflict.