Customer and Employee Experience Principles

Vocabulary flashcards focusing on the foundational relationship between employee experience and customer experience.

Customer Experience

An organizational outcome whose exceptional delivery is recognized as starting directly with the creation of an exceptional employee experience.

Employee Experience

The foundational workplace experience that drives customer satisfaction, fostered by closely examining how an organization supports, engages, and invests in its staff.

Support, Engage, and Invest

The three focal actions taken by the organization toward employees to build an exceptional employee experience.