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compassion
a deep awareness of the suffering of others coupled with the desire to alleviate it
empathy
the ability to understand and share the feelings of another
compassionate presence
being physically, emotionally and mentally attentive to a patient
diginity
respecting the inherent worth and autonomy of every patient
therapeutic communication
purposeful, goal directed, patient centered communication used to support healing
emotional intelligence
the ability to recognize, understand and manage one’s own emotions and the emotions of others
holistic care
addressing physical, emotional, social and spiritual needs of the patient
caring behaviors
actions that convey concern, kindness and support
implicit bias
unconscious attitudes or stereotypes that influence understanding and decisions
explicit bias
conscious beliefs of attitudes that affect behavior
stereotyping
generalizing characteristics to an entire group, often inaccurately
cultural humulity
a lifelong commitment to self-evaluation, humility and respectful partnerships with patients
self reflection
the process of examining one’s own thoughts, behaviors, and motivations
microaggressions
subtle verbal or behavioral slights that can harm or demean individuals
equity
ensuring fairness by recognizing and addressing individual needs and barriers
bias mitigation
strategies to reduce the influence of biases, such as training, feedback and mindfulness