Supervision and Motivation

Case:“ Paid to Make Decisions”

Who? Sandra Dolan

• Problem Definition: How to become an effective supervisor

Human Resources Management Tasks

Born to Work or Watch?

Functional Specialist vs Management Generalist

The Peter Principle

The Working Trap

What is Leadership?

What is Leadership? continued

Leadership vs. Management

Leadership quote

Theories of Leadership (Gaither)

Trait Theories vs Behavioral Theories

Leadership Patterns/Styles

Leadership Patterns

Exploitative Autocracy vs Benevolent Autocracy

Bureaucracy

Emphasizes rules and regulations

Consultative Leadership

Leader is open to input of followers but retains full decision-making authority

Participative Leadership

Decisions are made by all the members of a group

Leadership Patterns continued

Leadership Patterns

Autocratic, Democratic, Laissez-faire

Possible Exam Q

McGregor’s Management Theory(ies):

Theory X vs Y

Mnemonic device for the two theories:

a person refusing to work ("X") and

a person cheering the opportunity to work ("Y")

How Employees view the Leader

Does/Is the leader…

Situational or Contingency-Based Theories

Hersey’s Situational Leadership®

Hersey’s Situational Leadership®

S2 and S3 are most commonly seen in pharmacy

This situational leadership style doesn’t work well in pharmacy

Leader–Member Exchange (LMX) Theory

In vs Out Groups

LMX Theory

Leader-Participation Model

Transactional vs. Transformational Leadership

Carrot and stick

Case: “Always the last to know”

• Who? Mary

Problem Definition: How to motive herself and others.

Evidence of problem: Solemn faces

Motivation

Employee Demands on the Organization

Employee Needs

Work-related needs

Maslow’s Hierarchy of Needs

Maslow’s Hierarchy of Needs continued

Where is Mary?

Safety needs

Needs, Wants, and Demands

Herzberg’s Motivation-Hygiene Theory

Motivating Factors vs Environmental Factors

Exam Q

Hygiene factors vs Motivation factors

McGregor’s Theories

Theory X vs Theory Y

What Makes Employees Perform?

Supervisors’ rankings & Employees’ rankings

What Makes Employees Perform?

Which ones are issues in the case?

Highlighted

Key Principles of Motivation

To Motivate Employees

Provide aroused motivation by:

Which of Maslow’s needs were people concentrating on

during 2020, as a result of the COVID-19 pandemic?

A. Physiological needs

B. Social needs

C. Esteem needs

D. Self-actualization

A. Physiological needs