Use and selection of IT systems

Remote working

Working away from an organisation's main workplace using online systems and communication technologies.

Software as a Service (SaaS) advantage for remote work

Applications are accessed directly through a web browser, eliminating the need for local software installation.

Shoulder surfing

A physical security threat where unauthorised individuals view confidential information directly from a user's screen in public areas.

Virtual Private Network (VPN)

Technology that enables devices to securely connect to another network over the internet via an encrypted connection known as a tunnel.

Remote desktop software

A program that allows a user or IT technician to access and control another computer remotely over a network connection.

Public Wi-Fi security risk

Unencrypted connections or shared passwords in public spaces make transmitted data vulnerable to interception.

Business benefits of remote working

Improved employee wellbeing, reduced office and facility costs, higher productivity, wider recruitment range, and decreased sickness.

Key factors when choosing online systems

Security, total cost, ease of use, available features, connectivity requirements, and scalability.

Hidden and additional costs of online systems

Expenses related to migrating data/users, employee training, upgrading internet connectivity, and ongoing subscription price increases.

Scalability (online systems)

The ability to rapidly increase or decrease computing, storage, and processing capacity to meet changing business requirements.

Methods for handling connectivity loss during remote work

Working with local offline copies of files, switching to backup mobile broadband, or doing non-networked offline tasks.