Week 7: Understanding Socio-Technical Systems in Operations Management

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Last updated 6:40 PM on 9/30/24
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6 Terms

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Socio-Technical System (STS)

An approach to organizational work design that emphasizes the interaction between people and technology.

2
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Structure (Organization)

The arrangement of an organization, including its hierarchy, workflow, and formal processes.

3
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People (Cognitive & Social)

The workforce's attitudes, skills, values, and their interactions within the organization.

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Task (Work)

The actual work performed using the skills, knowledge, and tools provided by the organization.

5
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Physical System

The technological and physical infrastructures, including hardware, software, and facilities, that support organizational tasks.

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Complex Environment

The dynamic context in which socio-technical systems operate, influencing and being influenced by the system's components.