Change MGMT Midterm exam

Different “images” of change management represent different perspectives on the pressures that drive organizational change.

True

Which of the following is an example of an internal driver of organizational change?

Low performance and high staff turnover

Relocating a facility can affect an organization's operations, supply chain processes, and employees.

True

Why might a new CEO create significant organizational change?

A new CEO may introduce a different way of doing things that affects multiple levels of the organization

Why might an organization need to provide learning and development opportunities to its employees?

To ensure employees are equipped with the skills and knowledge needed to do their jobs successfully post-change

What does the “S” in DUST represent?

Sudden

A cyberattack on an organization is one type of DUST crisis.

True

Why is globalization an external driver of organizational change?

Events in other countries can significantly affect an organization's operations

Which example best illustrates how COVID-19 was a transformative external driver of change?

It changed job structures, enabled more work from home, and disrupted supply chains

What is one organizational challenge associated with having five generations in the workplace?

• 
  

Managers must learn to manage a multigenerational workforce 

AI is affecting how work is completed by expediting tasks such as email and calendar management.

True

Why has Corporate Social Responsibility become an increasingly important driver of organizational change?

Employees and investors have heightened awareness of social and environmental issues

Change initiatives within an organization can compete with one another for time and resources.

True

Why can overlapping change initiatives create problems for an organization?

They can undermine one another or cause reduced performance

Managers need both agility and resilience to lead change in their organizations.

True

What is the primary focus of the Six-Box Model?

Examining how internal organizational components work together

In the McKinsey 7-S Framework, shared values are positioned at the center and the model emphasizes the interconnectedness of all seven factors.

True

Using the Star Model can be very helpful in uncovering where any misalignment may be occurring.

True

Which Four Frame perspective focuses primarily on power, conflict, competition, and advocacy?

Political

Gap Analysis examines where an organization is now, where it wants to go, and how it can get there.

True

Which of the following is an example of a technological factor in a PESTLE analysis?

Cybersecurity protocols

What is the primary strategic goal of moving from a “red ocean” to a “blue ocean?”

Enter a new market where there is less existing competition

The Elements of Strategy model considers factors such as unique selling points, pace, tactics, and competitive logic.

True

What is strategic drift?

A strategy becoming increasingly unfocused as additional priorities accumulate over time

Which of the following is NOT identified as a component of the Cultural Web?

Financial forecasting

An organization that is receptive to change is more likely to experience successful change implementations.

True

In the concept of absorptive capacity, what does assimilation involve?

Understanding the connection between new knowledge and existing knowledge

In force-field analysis, what is most likely to happen when restraining forces are stronger than driving forces?

The change may be halted

Valence refers to whether an individual is attracted to the benefits associated with a change and whether those benefits outweigh the perceived costs.

True

In stakeholder mapping, how should stakeholders with high power and high stakes generally be managed?

Involve and engage them as part of the change team and work toward making them change champions

Which situation is an example of contradictory systems during organizational change?

Teamwork is encouraged while individual rewards are emphasized. 

Emergent change is change that is known and anticipated in advance.

False

Which type of change is described as groundbreaking, rapid, and drastic?

Transformational change

Shallow, or small, changes can still have a significant impact, even when they are not dramatic or highly visible. 

True

What should managers assess before beginning a major organizational change? 

Managerial capabilities and available resources

Which description best fits punctuated equilibrium? 

Periods of stability interrupted by major changes, followed by a new period of stability

Disruption associated with punctuated equilibrium must always be negative for an organization. 

false

Which approach can help increase employee buy-in for an innovative change? 

Show the advantages of the innovation and, when possible, let people try it hands-on.

Why is organizational culture particularly important for change managers to understand? 

Culture influences how people think, feel, and act and can greatly affect how they respond to change.

There is one universally correct organizational culture that is appropriate for every organization. 

False

Which statement best describes the difference between a mission and a vision? 

A mission identifies the organization's purpose, while a vision identifies its desired future state.

A person’s change image impacts how they feel about the role and necessity of mission and vision. 

True

What is a retroactive purpose? 

• 
  

A purpose based on the organization's past history and reason for being

Effective visions should use vivid and concrete imagery so people can more easily visualize and interpret the desired future. 

True

Visions can only be cast by charismatic leaders, not from everyday change agents. 

False

Historically, how was a change agent most commonly defined?

An external person brought in to help design and lead change activities

Today, a change agent can be either an intern or an external individual, regardless of their organizational title, who supports change

True

What are mental models?

Ways individuals interpret, organize, and make sense of their experinces and world around them

Which description best represents the shaping approach to change?

Change outcomes are developed through participation, collaboration, and input from the organizational members

What does the partially intended perspective on change recognize?

There may be difference between what was planned and what actually happens

The unintended perspective recognizes that both internal and external forces can influence change outcomes in ways that are outside a manager’s control

True

Unlike the director, the navigator recognizes that

Change is unlikely to achieve 100% if its intended results because of environmental influences and competing interests

Which perspective is associated with the caretaker image of change?

Organizations move through life-cycle stages that may be difficult for managers to control

What is the primary role of the interpreter in organizational change?

Create meaning and helping employeees make sense of change

Which idea is most consistent with the nurturer perspective

Managers should focus on preparing employees to adapt to ongoing and unpredictable change