Seton Hall University PC Support Services Asset Management Training

A set of vocabulary flashcards covering key terms and processes related to laptop distribution and asset management at Seton Hall University.

SHU ID Card

Student identification card required for laptop distribution.

JIRA

A project management tool used for tracking laptops and managing asset requests.

Laptop Model

Specific type of laptop assigned based on user category (Student, Admin, Faculty).

Install Status

Indicates the current use status of the laptop (In Use, In Stock, In Maintenance).

Official Status

Reflects the official condition of the laptop (None, Inventory, Student Storage).

Disclaimer

A written acknowledgment regarding the borrowing or returning of an asset.

Loaner Laptop

Temporary laptop assigned to a student while their primary laptop is being repaired.

Asset Management

Department responsible for overseeing the distribution and return of electronic assets.

Power Adapter

Charger for a laptop, can be borrowed or purchased via asset management.

Inventory Guide

A guide detailing the process for managing and tracking laptop inventory.

Returns Process

Procedures for returning laptops by students, faculty, and staff.

Cohort

A classification used to indicate status of laptop possession (e.g., Inventory, Freshman Withdrawal).

Serial Number

A unique identification number assigned to each laptop for tracking and management.

Set-Up Sheet

Instruction sheet provided to users when they receive their laptops.

Create Ticket

Action to log an issue, request, or status update in JIRA related to laptop management.

Assignee

The individual assigned to a specific ticket or task within JIRA.

Loan Agreement

Contract that outlines the terms of borrowing a loaner laptop.

Student Withdrawal

A process involving the return of a laptop when a student leaves the university.

Asset Return Agreement

Form required when returning borrowed equipment, confirming the items are returned.

Visual Inspection

A thorough check conducted on the returned laptop to assess its condition before shelving.