Management Information 1-4

Setting strict standards for products, services, or activities, and then measuring those performances against those standards, is known as what?

Benchmarking

Most privacy laws are based on a 1973 set of rules called what?

Fair Information Practices (FIP

True/False): An opt-in model of information consent permits the collection of personal information until the customer specifically requests that data not be collected.

False

(True/False): Protection for trade secrets is the same in every state

False

True/False): The key concepts of patent law are originality, novelty, and invention.

True

What are the four steps for problem solving?

1. Identify the problem; 2. Design alternative solutions; 3. Choose the best solution; 4. Implement the solution

Question: What are the three activities of information systems that produce information?

Input, processing, output

Question: An internal, private network that uses web technologies to securely transmit information within an organization is called what?

Intranet

Question: Which statement best describes the value chain model?

Helps a firm identify points at which information technology can most effectively enhance its competitive position

All of the following are considered basic business functions except: Research & Development, Manufacturing & Production, Sales & Marketing, Finance & Accounting.

Research & Development

Routine day-to-day business processes and interactions with customers occur at what level of the firm?

Operational level

__________ refers to the principles of right and wrong that individuals, acting as free moral agents, use to make choices to guide their behavior.

Ethics

Information technology can be used to enhance business processes in all of the following ways except: Automating manual processes, Driving new business models, Monitoring employee behavior, Changing the flow of information.

Monitoring employee behavior

When a firm provides a specialized product or service for a narrow target market better than its competitors, they are using what type of strategy?

Market niche strategy

Which executive-level position is responsible for managing the organization's information systems?

Chief Information Officer (CIO

Social business involves the use of social networking platforms to engage which group(s)?

All of the above (customers, employees, suppliers)

Which of the following is not a responsibility of the information systems department?

Maintaining relationships with customers and suppliers

A business process is a logically related set of activities that define how specific business tasks are performed.

True

An ERP (Enterprise Resource Planning) system is an information system that integrates business processes across functional areas and stores information into a single comprehensive data repository.

True

The three dimensions of information systems are people, organizations, and technology

True

Which of the following did Thomas Freedman's were not discussed?

cloud computing

Legacy system is designed to support one of a few business functions and has lil to none communication with other systems

False

All the following are considered basic business functions

Operational

Information to tech can be used in all the following ways except

Monetary informed behavior

What type of systems focus on problems that are unique and not counted for in advance

Decision support systems

In the ARP system is a system that implements into a singular comprehensive data system

True

Customer define quality as conformist to specification and absentee to specifications

False

A legacy system is designed to support one or more systems

True

Supply chain systems are more internally oriented than enterprise systems

False

Winifred designs market better than their competitors

Niche Strategy

Which of the following is not responsibility of informative systems department:

maintaining relationship w customer n suppliers

What kind of blank systems focuses on systems that are unique rapidly changing?

decision support

These systems are designed to summarize and support?

Management systems diagram

Social business uses social network to involved

All of the below

A logically related set of activities that define how specific business tasks are preformed

 Business process

Use of social networking platforms to engage employees

social business

Focus on problems that are unique and readily changing

managerial level

Defects Per million (that wording = answer)  opportunities and used to send specific

Six Sigma

Use of social networking platforms to engage employees

Social business

Business Benefits of Collaboration and Social Business

Productivity, quality, innovation, customer service, financial performance

The information systems function in business

the formal organizational unit responsible for maintaining the hardware,

software, data management technology, and networks that

comprise the firm’s IT infrastructure.

Highlights specific activities in a business where competitive strategies can best be

applied and where information systems are likely to have a strategic impact

Value chain model

Setting strict standards for products, services, or activities and then measuring performance against those standards

Benchmarking

information systems are used by all departments

Finance and Accounting, Sales and Marketing, Manufacturing, Human Resources

Dimensions of Information Systems

Organizations, People, Technology

Four Elements of Critical Thinking

Maintaining doubt and suspending judgment, Being aware of different perspectives, Testing alternatives and letting experience guide, Being aware of organizational and personal limitations

Critical Thinking

The sustained suspension of judgment with an awareness of multiple perspectives and alternatives

Upstream supply chain

processes for managing relationships with firm’s suppliers, and suppliers’ suppliers

Downstream supply chain

processes for distributing and delivering products to final customers

Knowledge Management Systems (KMS)

Assets, Management, management systems

day to day frequently repetitive tasks, largest area most stuff gets done

Operational

refers to the principles of right and wrong that individuals, acting as free moral agents, use to make choices to guide their behaviors

Ethics

Tiny files deposited on a computer hard drive that track a user’s visit to a Web site

Cookies

Tiny graphic files embedded in e-mail messages and Web pages that are designed to monitor online Internet user behavior

Web bugs

Any intellectual work or product used for a business purpose that can be classified as belonging to that business, provided it is not based on information in the public domain

Trade Secret

_____ model permits collection of personal info until consumer requests the data not be collected

Opt-Out