Expansion Process Flashcards

Expansion

The process of increasing an existing Service Provider's coverage to additional stores, markets, or programs.

New Service Provider Expansion Eligibility

New providers must first be onboarded with a PVendor and MVendor before they become eligible for Expansions.

Submission of Expansion Requests

Most requests come from Service Providers, but Merchants and Field Teams can also submit requests.

Install Planner Authority

The Install Planner can approve or reject Expansion requests.

Compliance Team Role

The Compliance Team verifies provider documents during an Expansion.

Documentation Requirement for Expansion

The Expansion cannot proceed until all required documents are current and uploaded.

SF&I

Sell, Furnish & Install.

SF&I Program Function

A consultant visits the home, sells the products, and installation is completed for one all-inclusive price.

SF&I Program Type

A lead-based program.

F&I

Furnish & Install.

F&I Program Function

The customer buys products in-store or online, and the installer delivers and installs them.

F&I Program Type

A measure-based program.

Install Only (I)

The customer purchases and transports their own products, while Home Depot provides only the installation service.

Charges in Install Only

Product and installation appear as separate charges.

Service Provider (SP)

An authorized third-party company contracted by Home Depot to perform installation services.

Service Provider Representation

When working in customers' homes, a Service Provider represents the Home Depot brand.

Service Provider Requirements

Licensing, insurance, background checks/badging, and system compliance.

Common Systems Used by Service Providers

HDConnect and Home Depot Service Center (HDSC).

PVendor

The pay-to vendor number assigned to a Service Provider for payment processing.

MVendor

The merchandising vendor number associated with a specific branch or workroom under a PVendor.

Vendor Number Representing Company

The PVendor represents the overall company.

Vendor Number Representing Branch Location

The MVendor typically represents a specific branch location.

Market Definition

A geographic area or cluster of stores used for pricing, assortment, and service coverage.

Department Definition

A merchandising hierarchy level identifying a business area (e.g., D23 Flooring).

SKU Definition

A unique item or service record used for pricing, assortment, alignment, and transactions.

Importance of SKUs during Installations

They ensure product SKUs are correctly linked to install SKUs and pricing structures.

CLM

Customer Labor Multiplier.

CLM Function

The percentage of compensation received on SF&I jobs.

CLM Example

If Pro Flooring has a CLM of 88%, the provider receives 88% and Home Depot retains 12%.

CRC

Cost Retail Change.

CRC Function

Adjusting provider cost and customer retail pricing for installation products and services.

Install Planner Responsibilities

Initiating/approving requests, determining store coverage, communicating with stakeholders, providing cost/retail data, and tracking activity.

Managing Multiple Service Providers

An Install Planner can manage any number of providers within their department category.

Average Weekly Expansions Processed by Install Planner

About 5-6 on average, though volumes can vary significantly.

Tool Used by Install Planners to Monitor Expansion Activity

The Expansion Tracker.

Three Major Steps of an Expansion

Create Expansion File, Populate Expansion File, Submit Expansion Request.

System to Create the Expansion File

SORD.

Software Used to Populate and Validate Expansion File

Microsoft Excel.

System to Submit and Route Expansion Request

Work Relay.

SORD Definition

A Salesforce-based system used for Expansion files, cost/retail data, and vendor multipliers.

Install Planner Role in SORD

Creates the Expansion request file and manages related cost/retail changes.

Excel Use in Expansions

Building, populating, validating, cleaning, and preparing the Expansion file.

Importance of Data Validation in Expansion File

To ensure stores, costs, retail, and service details are accurate before submission.

Work Relay Definition

A Salesforce workflow tool used to submit and track Expansion requests.

Teams Receiving Expansion Submissions Through Work Relay

The Service Data Team and Compliance Team.

Goal of Populating an Expansion File

To activate stores and enter all required cost and retail information.

Four Data Pieces Needed When Populating Expansion File

Cost Data, Retail Data, Minimum Labor Cost, and Minimum Labor Retail.

Active Status in Expansion File

Indicated by 'A'.

Inactive Status in Expansion File

Indicated by 'I'.

Required Information to Submit an Expansion Request

Expansion File, PVendor, Department, SKU, Store, and Location Details.

Purpose of Location Details in Submission

To identify where the Service Provider coverage is being expanded.

Contacting a Service Provider Post-Submission

May be necessary when licensing or compliance documents need to be uploaded or updated.

Teams Completing Remaining Work After Expansion Submission

The Service Data Team and Compliance Team.

Important Systems Used in Expansion Process

SORD, Microsoft Excel, and Work Relay.

Expansion Process Memory Aid

Create → Populate → Submit