B/A Chapter 10 Quiz Review (2026)

What is matrixing?

Outlining or configuring the pages of an appointment book.

What is the second step in the art of scheduling?

Developing a process for monitoring and adjusting the schedule to meet the goals set by the team.

What are major advantages of buttons or tabs on your appointment book?

Locate open appointment times, track production goals, and know when the practice is opened or closed.

The dentist has told you that five units are needed to complete a procedure. What information do you need to schedule the appointment?

The number of minutes in the unit.

What are the keys to maximizing schedule efficiency?

The person who handles scheduling, a procedure that may require an EFDA, and the time of day the dental healthcare team works smarter and faster.

Which document outlines the dentist's obligation to make reasonable arrangements for emergency care?

The ADA Principles of Ethics and Code of Professional Conduct.

What is a patient who requires extra time and energy spent on them described as?

A difficult patient.

A patient calls at 10 a.m. to cancel their 2 p.m. appointment because of a work emergency. What is the best technique for filling that time period?

Use an established call list to fill the opening.

Where can the daily schedule sheet be found?

In the treatment rooms, the doctor's private office, and the lab.

What are two features of an electronic scheduler?

It can be customized to each individual practice and can track missed appointments.

How are the pages of an appointment book divided?

Into columns.

Which appointment book feature is especially helpful when scheduling recall appointments a few months in advance?

The calendar button.

How can the amount of treatment provided and the amount of money collected be increased?

Efficient scheduling techniques increase treatment provided, while effective collection methods increase money collected.

What is the minimum amount of time required to properly clean and prepare the treatment room between procedures?

10 minutes.

Which form helps the administrative dental assistant determine whether a patient can be seen as an emergency patient?

The telephone information form.

Why can patients who hurry to make a late appointment experience treatment complications?

Their blood pressure may increase, and complications can occur if local anesthetic is administered before their vital signs return to normal.

What does the notation "tp 2:15" in the appointment book identify?

A chronically late patient.

What should you do if it is impossible to see a patient within 10 minutes of their arrival?

Inform the patient of the delay and the approximate time the dentist will see them.

When should children be scheduled, and how long should their appointments be?

Short morning appointments lasting about two units.

What is essential when a patient preschedules an appointment at the conclusion of their recall appointment?

Appointment confirmation.

What three things does the appointment book identify?

Available treatment rooms, available treatment personnel, and the treatment to be performed.

What is the most common and useful appointment book format?

One week at a time.

A dental practice has four dentists who work different schedules, but never more than two are present at once. How many columns should the appointment schedule have?

Two columns.

What can the use of color in an appointment book identify?

The practitioner, the treatment room, and the type of treatment scheduled.

Why is the art of scheduling important?

It maximizes production, meets the goals and philosophy of the practice, and prevents wasteful downtime for the staff.

If the appointment book is divided into six time units per hour (10 minutes each), how many minutes is a 7-unit appointment?

70 minutes.

The patient who arrives on the wrong day-

Always give patients an appointment card specifying the time and date of the appointment.

The student who can't miss school-

Reserve peak time slots for patients who cannot possibly come at any other time.

Chronically late patients-

Always schedule the patient 15 minutes earlier than their actual appointment.

The cancelled appointment-

Take steps to relieve patient anxiety.

The emergency patient-

Matrix the appointment book with morning and afternoon times.

Why must appointment books be kept out of sight?

They contain protected health information (PHI).

What is it a good idea to reserve time in the schedule for?

Accommodating new patients.

Who is responsible for the daily schedule, rather than the business manager or office manager?

The receptionist.