HVAC and Plumbing Pricing and Call Flow Procedures

Vocabulary practice flashcards covering standard pricing, waiver rules, and call-handling procedural steps for HVAC and plumbing services.

Call Flow Chart

The step-by-step procedural sequence for client intake: Open → Greet Client → Identify Client (New/Returning) → Identify the Problem (HVAC/Plumb) → Determine Urgency → Schedule Appt → Confirm Appt Details → Close.

Identify Client (New/Returning)

The second operational step in the call flow chart, following the greeting, used to determine whether the caller is a new or returning customer.

Identify the Problem (HVAC/Plumb)

The third operational stage in the call flow chart where the representative determines whether the caller's issue pertains to heating, ventilation, and air conditioning (HVAC) or plumbing.

Determine Urgency

The stage in the call flow chart immediately following problem identification, used to assess how time-sensitive or critical the service call is before scheduling.

Confirm Appt Details

The final verification step in the call flow chart after scheduling the appointment and immediately before closing the call.

HVAC Residential Fee

A standard rate of $\$99$, which is waived with a qualifying repair.

HVAC Commercial Fee

A standard fee of $\$149$, designated as NEVER WAIVED.

HVAC Emergency Residential Fee

An emergency residential service fee of $\$160$, designated as NEVER WAIVED.

HVAC Emergency Commercial Fee

An emergency commercial service fee of $\$250$, which is waived with a qualifying repair.

Plumbing Residential Fee

A standard plumbing rate of $\$79$, designated as NEVER WAIVED.

Plumbing Commercial Fee

A standard commercial plumbing fee of $\$190$, designated as NEVER WAIVED.

Plumbing Emergency Residential Fee

An emergency residential plumbing rate of $\$190$, designated as NEVER WAIVED.

Plumbing Emergency Commercial Fee

An emergency commercial plumbing rate of $\$250$, designated as NEVER WAIVED.

Standardized Pricing Structure

The company's billing model that provides a clear, upfront estimate before repairs are performed instead of charging hourly rates, ensuring transparency and no unexpected costs.

Dispatch Fee Waiver Exclusions

Specific services where the completed repair dispatch fee waiver does not apply: drain clearing services and refrigerant-only additions.

Company Service Motto

"QUALITY SERVICE | AFFORDABLE PRICE | PROFESSIONAL TOUCH"