Malware Removal and System Repair Process

What is malware

Malicious software

What is the primary characteristic of adware

Serves advertisements directly to a computer

What is a key characteristic of viruses and ransomware

Self-propagation and data extortion

What platform is used to check a customer's service plan

PTS Tracker

Does the \$14.99 OneSupport Retail plan include malware removal

No

Which service plan upgrade adds basic malware removal

OneProtect

Which service plan includes Webroot SecureAnywhere antivirus

OneSecurity

What is the first step when handling a ransomware infection

Identify the specific ransomware

Why should technicians never suggest paying a ransom

No guarantee files will be decrypted

How can technicians verify if a scammer uses a single crypto address

Check the block explorer

What is the infection vector for the StealC virus

Fake CAPTCHA requiring Run prompt command

What sensitive data does the StealC virus exfiltrate

Crypto wallets, emails, cookies, and passwords

Which tools can remove the StealC virus

Adlice Protect or Webroot SecureAnywhere

What is the main function of RKill

Terminates active malware processes

Does RKill remove malware permanently

No

What scanner is recommended as a broad-spectrum first scan

RogueKiller

Which version of SuperAntiSpyware should always be used

Portable version

What approval is required before running HitManPro

L2 or OM approval

What is the main function of browser hijackers

Redirects browsing traffic to unwanted sites

What function does the SFC command perform

Scans and repairs Windows component store

What CLI command runs DISM cleanup

dism /online /cleanup-image /restorehealth

In what mode must Tweaking Windows Repair be run

Safe Mode with Networking

What command launches System Restore

rstrui.exe

Does System Restore recover encrypted or lost files

No

Where are user files saved during an OS reset keeping files

c