C2 Human resource planning

Nature of work

The tasks, skills and qualities needed for a job

Skills level

The abilities employees need to do their jobs properly

Employee experience

The knowledge and skills gained from previous work

Educational level

The qualifications or knowledge needed for a job

Employee aptitude

A persons natural ability or potential to learn a task

Workforce flexibility

Being able to change staffing levels or working arrangements when needed

Core workers

Employees who perform essential ongoing roles in a business

Peripheral workers

Workers used for more flexible or temporary staffing needs

Full time workers

Employees who work the standard contracted hours

Part time workers

Employees who work fewer hours than full time workers

Subcontracting

Paying external business or specialist to complete work

Zero hour contract

A contract with no guaranteed minimum working hours

Temporary staff

Employees hired for a certain / limited time period

Agency staff

Workers supplied by a recruitment agency often at short notice

Operational HR management

Recruiting, training and managing employees to improve performance

Labour turnover

The rate at which employees leave and are replaced

Labour turnover formula

(Number of employees leaving/ average number of employees * 100)

Productivity

The amount of output produced from employees or other resources

Skills shortage

When a business cannot find enough workers with the skills it needs

Work place stress

Pressure at work that can reduce performance and increase employee absence

Absenteeism formula

(Working days lost through absence/ total available working days* 100)

Employee motivation

The willingness of employees to work hard towards business goals

Engagement with business culture

How involved employees fell in the business’s values and goals

Employee satisfaction

How happy employees are with their jobs and working conditions