Active Listening (Effective Communication Skill)

Active Listening (Effective Communication Skill)

A communication technique that involves fully concentrating, understanding, responding, and remembering what the other person is saying, ensuring a deeper connection and comprehension.

1. Show that you are listening (Active Listening Skill)

• Put away distractions

• Use verbal and nonverbal communication to show interest

Verbal communication examples

include paraphrasing, asking clarifying questions, reaffirming sounds and words, and providing feedback

Non verbal communication examples

include facial expressions, gestures, posture, eye contact, and active listening cues such as nodding

2. Encourage Sharing (Active Listening Skill)

• Use reflections

• Use open ended questions

Reflections

Responses that mirror or summarize what the speaker has said, helping to validate their feelings and encourage further sharing.

Open ended questions

Questions that require more than a yes or no answer, encouraging a more expansive response that fosters dialogue and understanding.

3. Be Present, Open-minded, Non-judgemental (Active Listening Skill)

Be Present, open minded, and non judgemental to fully engage with the speaker, demonstrating attentiveness and respect for their perspective.