Lodging Exam

50

Group hotels sell a minimum of what percent of the hotel guest rooms to group guests?

Theme and Purpose

Meeting planners today request more than simply a meal-they insist on an "experience". Therefore, the first step toward a successful event is to identify its...

Performance station, Exhibition station, action station

What are the three common independent food stations?

an energy break

A morning/afternoon snack break during a banquet event is called...

Catering sales Manager

Hotel manager position that books/sells group-related F&B events and is a partner with meeting planners?

75

Catering/banquet sales are divided into two market segment: leisure and business. What % of industry sales are booked by business-related groups?

Hospitality suite

A hotel suite that has been rented for the evening by a local business woman to meet and entertain client is called what?

2 to 1

Banquet/catering sales volumes at group hotels can exceed restaurant sales by what ratio?

They are adjusted on an event by event basis

What are the proper staffing levels for kitchen production, bartending and service staff?

They increase nonroom revenue

What do hotels food and beverage requirements do?

Guest-centric

The approach to doing business that focuses on providing a positive customer experience?

Staffing guideline

A management forecast that helps to predict business volume and schedule staff accordingly

Group hotel and Group House

Hotel that specifically solicits and accommodates groups

Meeting Planner

A professional who coordinates and negotiates the prices of meetings, events, conferences and seminars with hotels

15-25

Banquet service staff industry guidelines vary, but most experienced managers agree that one well-trained server can adequately serve how many guests for a sit-down function?

150-499

medium sized group

public show

A convention-style show that is open to the general public and usually has an entrance fee

Banquet event order

the written agreement listing all the intricate details of an event that is used by the kitchen and banquet staff to produce the event is called...

Labor Costs, Food costs, sales costs (all)

What cost percentages are lower in catering/banquets than in restaurants?

To utilize promotional funds to attract hotel guest and local residents who will return and refer others

What is the ultimate objective of a hotel's restaurant marketing efforts?

Guerilla Marketing

a marketing and promotional campaign that is creative, original, affordable, and sometimes rule-breaking is called...

50 and 60 % of total sales

depending on food & bev sale ratios, the combined food & bev cost of sales should be between 25 and 30 % . After adding labor costs, what should the total prime costs range between?

Celebrity

A globally famous chef who created signature plates, presents cooking advice, and conducts demonstrations via mass media is

Prime Costs

the two largest costs in food and bev establishments are called

At least one full service restaurant that features table service, with items individually priced, and food and bev menus

Guests at a full-service hotel might expect which of the following F&B offerings?

Kitchen doesn't require a highly paid executive chef, inventories and ordering is faster, tableware is kept to a minimum

Simplified, contemporary, rotating menus with standardized recipes and portions have all of these advantage

Fine-dining restaurant

A restaurant that emphasizes the highest quality in service, ingredients, and atmosphere.

Coffee shops, cafes, or fast-food outlets

Hotel all-day dining restaurants are usually...

F&B director

Hotel executive who oversees all food service operations, reports directly to the hotel managers...

Other costs

China, glass, linens, uniforms

In-room dining

Room service

Food generates a much lower profit percentage than alcoholic beverages

Which generates more food or drink?

Day-parting

Dividing the day into several parts

Sales/marketing, Human resources, accounting

Expense centers are departments that support the revenue=generating departments. What are expense centers?

GAAP

the standard framework of guidelines for financial accounting, including the rules that accountants follow in recording and summarizing data and in the preparation of financial statements is called...

Risk Mitigation

When hotels try to minimize unacceptable risks associated with their operation

Labor

Which cost represents that largest expense in most hotels and requires daily monitoring to keep under control?

Point of Sale System

Electronic cash registers and related systems

Shortfalls

When a department has less revenue or more expenses than budgeted

Monthly

How often do GM and controller meet with each manager to analyze results of the latest P&L

Cost of Sales

Which of the following is the cost of anything served to or consumed by guests and a major expense for most revenue departments?

Return on Investment

What is it called when you make money from an investor

profits, revenues, expenses

The consolidated P&L statement, also called an income statement, is a summary of P&L that lists department totals for three key metrics. What are these metrics?

Bookkeeper

a person who does general accounting work plus some summarizing and analyzing of accounting information

USALI

Standard financial classification system used by lodging industry

40

The benefit packages for employees can equate to as much as what %of total salaries and wages

Assisting in every way to improve net profits and increase the return on investment

What is the overreaching goal of a controller?

Balance Sheet

financial statement used by accountants and hotel owners that shows a hotel's financial position to see what a hotel owns and owes

cost of sales, cost of labor, direct operating expenses

four major expenses?

Sales, gross income, gross earnings

Revenues are also known as

Front Office

Revenue Center

Cash flow statement

The financial document with three distinct sections; operations, investing and financing. That reveals where it spends its money and whee the money comes from

Revenue-expenses= net profit (net income) or loss

Net profit or loss is calculated by using what?