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Self-awareness
Recognizing one's strengths, weaknesses, emotional state, and impact on decisions and followers.
Emotional Intelligence (EI)
The ability to recognize, understand, express, and regulate emotions in oneself and others.
Four Skills of Emotional Intelligence
1) Recognize emotions, 2) Understand causes/consequences, 3) Express appropriately, 4) Regulate behavior.
Self-reflection
An ongoing process of examining personality, values, and experiences to sharpen self-knowledge.
Emotional Trigger
A stimulus provoking a strong, automatic emotional reaction rooted in past experiences.
Five Counter-measures for Triggers
1) Name It, 2) Remain Calm, 3) Control Body Language, 4) Take a Break, 5) Direct.
ABC Log (Self-evaluation)
A tool mapping Activating events, Beliefs, and Consequences to evaluate emotional reactions.
Kelley's Followership Model
Categorizes followers along two axes: active vs. passive participation, and independent vs. dependent critical thinking.
Sheep (Kelley's Model)
Passive, dependent followers who follow orders without question and lack initiative.
Yes People (Kelley's Model)
Active, dependent followers who execute tasks eagerly but will not challenge direction.
Survivors (Kelley's Model)
Followers who do the minimum required, avoid risk, and navigate to survive change.
Alienated Followers (Kelley's Model)
Passive, independent critical thinkers who are disengaged and complain without offering solutions.
Effective Followers (Kelley's Model)
Active, independent critical thinkers who proactively support the mission while challenging constructively.
Leading Sheep vs. Alienated Followers
Give Sheep clear, detailed orders; invite input and address frustrations with Alienated Followers.
Initiative
Taking purposeful action without being asked, moving beyond basic requirements.
Four Competency Levels of Initiative
1) Basic (reliable), 2) Intermediate (spots opportunities), 3) Advanced (sustains effort), 4) Expert (inspires/models).
Proactive vs. Reactive Leadership
Proactive anticipates problems before they happen; Reactive responds after issues arise.
Informative Listening
Listening focused strictly on gathering facts and absorbing information.
Critical Listening
Listening to evaluate arguments, weigh options, and make decisions.
Empathetic Listening
Listening to understand the speaker's emotions, feelings, and perspective.
HEAR Model
Framework for active listening: Hold attention, Empathize, Ask, Respond.
Three Barriers to Listening
1) Physical (noise/acoustics), 2) Personal (fatigue/bias), 3) Semantic (jargon/ambiguity).
Foundational Traits of Team Building
Trust, communication, and cooperation.
What are the team building stages?
Forming, Storming, Norming, and Performing
Forming Stage
Initial team stage where members find roles and leaders set clear purpose and expectations.
Storming Stage
Stage where conflict surfaces; leaders mediate and members practice conflict resolution.
Norming Stage
Stage where shared standards solidify and members self-manage and support peers.
Performing Stage
High-efficiency stage where leaders delegate and followers innovate, anticipate needs, and mentor.