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What was the work of Richard Thaler?
He researched behavioral economics and highlighted the influence of psychology and social factors on economic decision making
mental accounting
endowment effect
nudging
Give 2 examples and explain why they are an example of a nudge
Instead of forcing peoople to eat vegetables, this nudges people by changing the physical placement of food
Painting bright, fun footsteps leading directly to the stairs or making the stairwell visually appealing with artwork (the elevator remains full available, but the design makes the stairs more inviting)
How could you get more people to use the salad bar at lunch?
Place the salad bar on a central, highly visible area that people must walk past, as well as proving bigger plates to encourage bigger portions
How could you influence traffic flow and speed?
Paint visual cues directly onto the road surface, such as lines that closer, naturally prompting drivers to slow down
How could you encourage people to avoid the lift and take more exercise?
Redecorate the stairwell with bright colors, artwork or motivational quotes and place clear, fun signage on the floor leading to the stairwell
How could you change the placement of a lift to encourage the use of the stairs?
Place or round the corner, or on the other side of the shop
How could you get people to use hand sanitizers more frequently?
Position sanitizer dispensers prominently at eye level directly at major entryways and heavily trafficked areas, accompanied by clear visual reminders like a bright sign
Are these examples of architecture nudges or shoves?
Nudges
What is loss aversion in basic terms?
When people don’t want to gain but just want to avoid loss
Does the app Betfair want people to cash out?
Yes
What do commitment contracts do?
Commitment contracts can reinforce decisions to adopt healthful behaviors
(they might impose a penalty if people do not reach a goal - invoking our bias or loss aversion)
Give a real world example of commitment devices
Financial penalty for weight loss
a person agrees to record their weight every so often, if they fail to do so, £100 will automatically be deducted from their bank and sent to an organization/political party they despise
Give another example of commitment devices (gym memberships)?
Gyms deactivating memberships if they are not used
make you pay to sign up again (shove)
What are examples of nudges using the EAST framework?
Easy
Attractive
Social
Timely
What are some limitations of the use of behavioral nudges?
nudges may only produce short term (temporary) changes
context dependency
may not work in the real world
What is priming?
A psychological phenomenon where exposure to a stimulus influences a persons subsequent thoughts, feelings or behaviors without their conscious awareness
Give examples of priming to change behavior
playing a certain type of music
cues in films/TV adverts
How did the UK use framing when constructing the ballot paper from the EU referendum?
They used the options "remain" and "leave" instead of yes or no
Restricted choice (only 2 options
Who frames data?
The government
How is framing used on cereal packaging?
Used to highlight positive health attributes while drawing focus away from less healthily aspects (high sugar/sodium levels)
What would sell better? 90% fat free or 10% fat?
Most consumers prefer 90% fat free, because it highlights the positive attribute when though both represent the exact same nutritional value
What is mandated choice?
A situation or scenario in which people must decide in advance with respect to whether they wish to participate in a particular action - they are required by law to make that choice
Give 3 examples of mandated choice during the pandemic?
Using masks, mandate for vaccine passports for travel, vaccine requirement for certain jobs
People tend to stick with the default option, how does this help the government to encourage people to make a specific decision without having to force them to do so?
Setting a default action allows governments to guide people towards a desired decision because individuals naturally tends to follow the path of least resistance
How does restricted choice help the consumer?
Reduces cognitive load
Prevents decision paralysis (stops consumers from abandoning their choices out of frustration)
Simplifies comparison
Guides better decisions so people are more rational




Define maximizing vs minimizing behavior
Choosing the option that generates the highest satisfaction
Define rational economic behavior
The assumption that humans act completely rational, choosing options that maximize satisfaction
Define bounded rationality
Rational choice is limited by aspects, such as time
Define bounded self control
Individuals may make decisions, despite them knowing it may not be best for them
Define thinking fast vs thinking slow
System 1 - fast, emotional, irrational
System 2 - slow, logical, rational
Define cognitive bias
Systematic errors in thinking/judgement
(mental shortcuts - heuristics)
Define anchoring
Making a decision based too heavily on the first information/numbers given
Define loss aversion
Where the pain of loosing something is more important than the pleasure of gaining it
Define availability bias
Making decisions based on examples that easily come to mind
Define biases based on social norms
Copying the behaviors of others to fit in or feel safe
Define altruism
Acting out of self control for the well-being of others rather than oneself
Define choice architecture
Designing the way choices are presented to consumers to influence their decisions
Define framing
Presenting the same information in a positive or negative light to shift perception
Define mandated choice
Forcing a person to make a conscious “yes” or “no” decision before proceeding
Define nudges
Indirect suggestions/positive reinforcements that alter behavior without forbidding any actio
Define restricted choice
Limiting the number of available options to make decision making easier and prevents choice overload
Define priming
Exposing someone to a stimulus that subtly influences their subsequent thoughts or actions