UX test

Contextual Inquiry

observing and interviewing users while they do tasks in their natural environment

Master-Apprentice model

watch the user do what they do, and ask questions in the moment

WAAD(Work Activity Affinity Diagram)

hundreds of notes and observations on sticky notes,grouped by natural affinities to build a heirarchical tree

Flow Model

mapping out communication and coordination between the project manager, empolyees, the customers and suppliers to see where information gets lost

Artifact model

document physical or digital objects that users create, modify or interact with during their work

System Concept Statement

a concise, high level description of a system that outlines it’s core purpose and value proposition

Derive User Requirements

Moving down from a WAAD, generate a list of usability requirements, whether they be functional, data, or usability related.