Business Communiaction - Midterm

Which of the following is an example of a hard skill?

demonstrating a job-related technical skill

Which of the following is a change seen in the Canadian workplace?

the adoption of revolutionary information and communication technologies

Which of the following is NOT made or sold by a worker in the knowledge economy?

wooden furniture

Which of the following is an advantage that knowledge-economy products have over manually produced goods?

Their value can dramatically increase as the global market expands

Which of the following is NOT a manufactured risk in information and communication technologies?

natural disasters

What does corporate social responsibility involve?

companies supporting non-profit organizations

Which of the following is NOT a reason why organizations conduct sustainability reporting?

to showcase exploitation of natural resources

Which work styles and preferences are typical of millennials?

flexible hours, work-life balance, and ongoing learning

When were millennials born?

between 1981 and 1996

Which characteristic is typical of millennial workers?

Millennials are open to teamwork.

Which of the following is NOT a requirement in team work environments?

traditional business hours

According to Clayton Christensen, smartphones, mobile apps, and cloud computing are examples of what type of technology?

disruptive technologies

Artificial intelligence (AI) technology is a feature of which of the following?

Web 3.0

The aim of attracting or interrupting consumer concentration is known as which of the following?

distraction economy

The growth of electronic communication technologies is believed to have caused which of the following?

information overload

A shift in consumer attitudes from desiring ownership of products to valuing access to resources created which economy?

share economy

Which of the following statements about territorial acknowledgements is false? (closing meetings)

They are read or displayed at the closing of meetings, courses, and community events.

Which of the following statements about territorial acknowledgements is false? (generic acknowledgement)

A generic one can be used Canada-wide if the Indigenous lands cannot be identified.

Which of the following is a sign of professionalism?

being worthy of trust

Which of the following is NOT a characteristic of high-performing teams?

constant agreement

Which kind of trust refers to an individual's belief in the reliability and dependability of team members?

cognitive trust

What are the stages of team development?

forming, storming, norming, and performing

Which of the following is an example of an ethical lapse?

excusing wrongdoing when several people commit the same act

Which of the following characterizes ethical communication?

honesty

Which term refers to a false published statement that is damaging or injurious to a person's reputation?

libel

Which term refers to the study of how meaning is assigned and understood?

semiotics

Which statement is true?

Semantics is the study of the words and symbols we choose.

Which of the following is NOT a way that a message can be encoded?

by the receiver

Which elements are needed in the communication process?

sender, channel, receiver, and feedback

The communication process does NOT require which of the following?

recruiting

Which term refers to the physical means used to transmit an oral or written message?

channel

Which term refers to physical or psychological interference that distorts a message's meaning?

noise

If misunderstanding happens because a word has different meanings to the sender and receiver, which type of interference has taken place?

semantic

A network crash while employees are writing a report is an example of which of the following?

physical and technical interference

Sending a highly sensitive message through e-mail when face-to-face communication is more appropriate is an example of which of the following?

a channel barrier

Which of the following is NOT a cause of environmental interference?

landscaping

How can communication barriers be avoided?

by stating your purpose at the beginning of a message

Which term refers to the form of communication that involves two people?

dyadic

Which of the following is true about self-disclosure?

It is the sharing of information not known by the receiver.

Which term refers to the ability to understand other people's moods, motives, and behaviours in order to improve relationships?

social competence

What does it mean to build plasticity?

to adapt communication skills to fit the situation

Which of the following is NOT a characteristic of emotional intelligence?

overlooking other people's emotions

Which technique does NOT help achieve interpersonal success?

being aggressive

Which of the following is NOT an example of mass communication?

speech at an awards ceremony

Appearance, facial expression, and voice inflection are part of what type of communication?

non-verbal communication

Which is NOT an example of paralanguage?

a person's body language

Active listening does NOT require which of the following?

rejecting messages based on personal value systems

Superiors directing information to subordinates is an example of what type of communication?

downward communication

What are grapevines?

informal internal communication channels

Which of the following promotes understanding when writing for a culturally diverse audience?

keeping sentences short and direct

A register in writing refers to which of the following?

the level of formality used for a specific purpose and situation

Which of the following is NOT an example of a writing genre?

research

Which "register" would most likely be used for communication at an annual general meeting?

formal register

A formal register would include which of the following?

technical vocabulary

Which term refers to a group of communicators who share a goal or interest in adopting a way of participating in a public discussion?

discourse community

How many discourse communities can an employee belong to?

an unlimited number

Which of the following do members of discourse community NOT have to share?

a common uniform

What is rhetoric?

using language to persuade people

Which of the following is NOT a component of the rhetorical situation?

complacency

How must the stages of the writing process occur?

as needed, sometimes overlapping and repeated

Which of the following does NOT characterize effective business communication?

writer-focused

Which is NOT a part of the prewriting process?

editing the message carefully

Which of the following should a writer NOT consider when determining the scope of a message?

how to avoid overview or preview statements

When conducting an audience analysis, which of the following should writers NOT consider?

only the primary audience

Which is true about secondary audiences?

They may receive and be affected by your message.

What does "fostering affinity" mean?

encouraging audience members to identify with a group

Effective document design includes which of the following?

formatting that leads the reader through the document in sequence

Which is the most effective channel to establish yourself as an expert to a broad audience?

blog

Mapping, brainstorming, and asking questions are examples of which stage of the writing process?

prewriting

Which of the following is true about storytelling?

It helps establish brand identity by connecting to audiences emotionally.

Why should a writer establish a message's purpose before writing?

to organize the message effectively

Which of the following is NOT a method of development for organizing material?

show-and-tell development

What should a writer do during the revising and editing stage of the writing process?

read the draft aloud

Which term refers to the process of writers working together to create documents?

collaborative writing

What should a reviewer NOT do when critiquing another writer's work?

always share feedback candidly in open environments

Which of the following does NOT characterize plain language?

intricacy

Why is plain style effective for business writing?

It helps the audience remember the message.

In plain style, sentence lengths should be no more than how many words?

20

To incorporate the plain-language style, which of the following should a writer practise?

avoiding passive-voice constructions

Which of the following are examples of familiar, accessible language?

words that substitute -ize and -ization endings

Which of the following sentences is the best use of familiar words?

I will finish the report tomorrow.

Which of the following is true about jargon?

It is acceptable when it is purposeful and transparent.

Effective word choice includes which of the following?

specific qualitative statements

Which statement is true about writing concisely?

Conciseness must be balanced with completeness and politeness.

Which of the following is a technique to achieve conciseness?

eliminating or revising empty words and phrases

Which of the following is NOT an example of active voice?

The formal report was written by a team.

Which sentence contains an expletive construction?

There are five new staff members attending the orientation program.

Which sentence does NOT contain an expletive construction?

Employees are invited to a summer barbecue.

Which term refers to a word's implied or associative meaning?

connotation

Which of the following is true about conversational business tone in written communication?

It is similar to the way you would express yourself in a face-to-face meeting.

Which of the following is true about an impersonal style?

It uses a mix of sentence lengths.

A reader-focused style includes which of the following?

using second-person pronouns (e.g., "you" and "your")

Which sentence is a good example of reader-based writing?

You can work out for free with your corporate gym membership.

To develop a polite tone, what should writers do?

Develop a courteous tone that is natural and friendly.

Which of the following is true about inclusive language?

It treats all groups equally.

Which salutation is sexist and best avoided in writing?

Dear Sirs

Which of the following is NOT a gender-neutral title?

salesman

Which sentence does NOT include gender-neutral pronouns?

Every manager approves his employees' vacation requests.

What should you do if you are unsure which gender pronoun to use?

Use a plural pronoun (e.g., "they" and "their").

A confident tone includes which of the following?

data and informative material