Chapter 5: Communication for Work Purposes

Vocabulary practice flashcards covering key concepts, communication forms, workplace success factors, and professional documents from Chapter 5: Communication for Work Purposes.

Effective Communication (Cashia 2024)

Communication that connects individuals, enabling them to share information, build relationships, and collaborate with precision and empathy through active listening skills, empathy, and appropriate channels.

Investment (in Workplace Communication)

The deliberate commitment of time, resources, open channels across all organizational levels, and accessible communication with managers and clients to achieve clear communication.

Environment (in Workplace Communication)

A positive workplace climate aimed at establishing trust and morale through strong rapport, teamwork, high trust across the workforce, confidence, and job satisfaction.

Outcome (in Workplace Communication)

The end goal of effective communication in the workplace, characterized by high productivity, superior work results, efficiency, valuable organizational assets, and a powerful edge for job seekers.

Verbal Communication

The transmission of messages through spoken language, including face-to-face conversations, phone calls, speeches, presentations, broadcasts, and online videos.

Nonverbal Communication

The use of physical signals or cues—such as body language, facial expressions, eye contact, gestures, and physical touch—that accompany or replace spoken words.

Visual Communication

The transmission of messages through visual elements, including graphic design, photography, video, and infographics, to present complex information clearly.

Written Communication

The use of letters, numbers, and characters or symbols to convey information in durable formats such as letters, proposals, and memoranda.

Minutes of the Meeting

A formal written record of what transpired during a meeting that keeps the office updated, informs absent personnel, and outlines deliverables and deadlines.

Memorandum (Memo)

A brief, formal letter written in a businesslike and serious manner used by supervisors and management to communicate policies, activities, and official reminders.

Letter of Request

A formal workplace document utilized by employees to seek approval for projects, actions, or salary raises from management.

Business Letter

A professional communication adhering to accepted grammar and formatting rules sent between companies, individuals, customers, personnel, or external stakeholders.

Presentation of a Product

A specialized report or catalog presentation commonly used in sales and other careers to introduce and promote a product or project proposal.

Register

The specific style, tone, and level of formality chosen in spoken or written communication to appropriately suit a given context, audience, or professional situation.