1.11 Management skill

Communication

Process of creating and exchanging information between two people

why?

• resolve dispute

• instructions

Delegation

transferring authority and responsibility from manager to employee

• provide employee with chance to learn new skill and experience

Planning

Process of setting business objectives and deciding on the methods and strategies to achieve them

• can be done on operational level

• to provide business with purpose and direction

Leadership

Ability of manager to influence and motivate employees to achieve business objectives

• instil confidence

• unite and motivate employees

Decision making

Process of identifying/ assessing options then taking specific course of action

• when deciding on rosters/work schedule of employees

• determining who to dismiss

• how to allocate spend money

Interpersonal skills

ability of manager to interact with people and develop positive working relationships

• collaborating

• networking

• builds trust

• better understanding