CompTIA Network+ N10-008 Exam Troubleshooting Methodology

Which of the following should be the first step in the troubleshooting process?

Identifying the problem

Which specific actions are not performed in the first step of the troubleshooting process?

Establishing a plan of action to resolve the problem & Establishing a theory of probable cause

In the troubleshooting methodology, establishing a theory of probable cause should come as the:

Second step of the troubleshooting process

In the troubleshooting methodology, the process of establishing a theory of probable problem cause does not involve:

Asking for assistance (Escalating)

Once the theory of probable cause of the problem has been established, the next troubleshooting step should involve:

Testing the theory to determine the problem cause

Which step of the troubleshooting process involves reestablishing a new theory or escalating the problem?

Testing the theory to determine the cause

Which step of the troubleshooting process involves establishing a plan of action to resolve the problem?

Fourth step

Which step of the troubleshooting process involves identifying potential effects of the implemented solution?

Fourth step

Once a plan of action to resolve a problem has been established, the next step in the troubleshooting process should involve:

Implementing the solution & Asking for assistance as necessary (Escalating)

According to the troubleshooting methodology, verification of full system functionality and implementation of applicable preventive measures should be performed as the:

Next step after implementing the solution

In the troubleshooting methodology, a solution to the problem should be implemented:

After establishing a plan of action and identifying potential effects of the implemented solution & Before verifying full system functionality and implementing preventive measures

The last step of the troubleshooting process should come as the next consecutive step after:

Verifying full system functionality & Implementing preventive measures

The last step of the troubleshooting process should involve:

Documenting findings, actions, outcomes, and conclusions