Dutch Bros Training and Menu Vocabulary

Vocabulary flashcards covering core values, strategic anchors, menu items, shot rules, and drink preparation standards from the Dutch Bros lecture transcript.

Strategic Anchors

The core operational values focused on business execution, consisting of Speed, Quality, and Service.

Speed

A strategic anchor prioritized by having a sense of urgency and staying present with tasks that need to be done.

Quality

A strategic anchor centered on keeping drinks consistent, maintaining product standards, and making every drink up to par.

Service

A strategic anchor emphasizing genuine daily customer interactions, relationship building, and representing the core identity of Dutch Bros.

Bar Time Standard

A post-training benchmark where baristas are timed on bar and required to average $1\text{ min}$ or less per drink over a $30\text{ min}$ period.

Radiate Kindness

A core value focused on spreading joy, treating the stand as a safe space, and leading with positivity both in and out of the shop.

Get Up Early, Stay Up Late

A core value representing a growth mindset of showing up, working hard, remaining curious, taking initiative, and doing the right thing.

Change the World

A core value focused on leaving the community better than it was found through gratitude, generosity, and paid community volunteering.

Dutch Bros Private Reserve

The signature three-bean espresso blend sourced from Brazil, El Salvador, and Colombia, used in $90\%$ of coffee drinks.

White Coffee

A 100% Brazilian coffee bean option that is barely roasted, yielding a lighter color, higher caffeine content, and a distinct nutty flavor.

Decaf Coffee

An espresso option made from heavily roasted beans that is $99\%$ caffeine-free.

Nitro Cold Brew

A canned, nitrogen-activated cold brew coffee offering higher caffeine content and a smooth, non-acidic finish.

Mist

A plant-powered energy drink with antioxidants containing approximately $47.45\text{ mg}$ of caffeine per unit, offering a lower-caffeine alternative to Rebel.

Protein Milk

A 2% milk base formulated with lactose protein (not whey) that provides $20\text{ g}$ of protein per $8\text{ oz}$ serving.

White Chocolate Mocha

A Dutch favorite drink formulated with white chocolate syrup, espresso, and chocolate milk.

Double Torture

A Dutch favorite drink formulated with vanilla syrup, espresso, and chocolate milk, served with an extra double shot ($2$ extra shots) of espresso.

Kokomo

A Dutch favorite drink formulated with coconut syrup, espresso, and chocolate milk.

Caramelizer

A Dutch favorite drink formulated with caramel sauce, espresso, and chocolate milk.

Kicker

A Dutch favorite drink formulated with Irish cream syrup, espresso, and Kick Me Mix (half-and-half).

Annihilator

A Dutch favorite drink formulated with chocolate macadamia nut syrup, espresso, and Kick Me Mix (half-and-half).

Golden Eagle

A Dutch favorite drink formulated with vanilla syrup, caramel sauce, espresso, and Kick Me Mix, topped with caramel drizzle.

911 (Nine One One)

A Dutch favorite drink formulated with Irish cream syrup, Kick Me Mix, and $6$ shots of espresso.

Cubano Shot

An espresso shot pulled with a packet of sugar layered directly inside the portafilter basket with the coffee grounds.

Fireball Shot

An espresso shot pulled with sugar and cinnamon layered directly inside the portafilter basket with the coffee grounds.

Domino Shot

An espresso shot combination consisting of $1$ shot of regular Private Reserve (or decaf) espresso and $1$ shot of white coffee.

Half-Caf Shot

An espresso shot combination consisting of $1$ full shot of regular espresso and $1$ full shot of decaf espresso.

Target Shot Window

The required extraction time range of $15\text{--}26\text{ s}$ for regular and decaf espresso, and $7\text{--}12\text{ s}$ for white coffee.

Sauce Is Boss Rule

A flavor rule for zero sugar added drinks stating that if a drink contains any sugar-free sauce, the total flavor allocation automatically increases to $2$ scoops.

Standard Milk Temperature

The default target steaming temperature range of $150\text{--}155^\circ\text{F}$ for hot milk-based beverages.

Skinny Style

A drink customization specifying that the beverage is prepared with nonfat milk (which does not automatically mean sugar-free).