DHO Chapter 4 (full chapter review)

Name five (5) factors that contribute to good health.

1. Diet

2. Rest

3. Exercise

4. Good Posture

5. Avoid use of tobacco, alcohol and drugs

How does a health care worker determine which type or color of uniform is required?

determined by supervisor

Identify three (3) basic requirements for the appearance of uniforms or scrubs.

1. Neat

2. well-fitted

3. clean

4. free from wrinkles

Identify with and understand another's feelings

empathy

Accept responsibility because others rely on you

dependability

Use good judgment in what you say and do

discretion

Willing to be held accountable for your actions

responsibility

Qualified and capable performing a task

competence

Accept and learn from opinions of others

acceptance of criticism

Display a positive attitude and enjoy work

enthusiasm

Tolerant and understanding

patience

Show truthfulness and integrity

honesty

Ability to begin or follow through with a task

self motivation

Adapt to changes and learn new things

willingness to learn

Say or do the kindest or most fitting thing

tact

List thee (3) basic rules to observe in regard to shoes worn in a health care career.

1. made of nonabsorbent material

2. should fit well and provide good support for fatigue

3. shoes should be cleaned daily

List three (3) ways to control body odor.

1. a daily bath or shower

2. use of deodorant or antiperspirant

3. good oral hygiene

4. clean undergarments

List three (3) reasons for keeping fingernails short and clean.

1. if fingernails are long and/or pointed they can injure patients

2. They can also transmit germs

3. long nails can tear or puncture gloves

What can be used to keep the hands from becoming chapped and dry because of frequent handwashing?

Hand cream or lotion

Why is it important to keep long hair pinned back and off the collar when a job requires close patient contact?

it prevents the hair from touching patients falling on a tray or an equipment or blocking necessary vision during procedures

What jewelry can be worn with a uniform?

exceptions sometimes include a watch, wedding ring, and small pierced earrings

Why should excessive jewelry be avoided?

because it can cause injury to the patient and transmit germs or pathogens

Why should tattoos be avoided?

they ate prohibited in many health care facilities

What type of tattoo is always permitted?

medical alert tattoos

LIst four (4) factors that must be met to avoid interfering with the communication process.

1. the message must be clear

2. the receiver must be able to understand the message

3. the receiver must be able to hear and receive the message

4. interruptions or distractions must be avoided

Define Listening

paying attention to and making an effort to hear what the other person is saying

Nonverbal communication involves the use of _______, ________, ______, ________, and______, to convey messages or ideas

facial expressions, body language, gestures, eye contact, and touch

Why is it important to observe a person's nonverbal behavior?

facial expression and body language

List three (3) common causes of communication barriers.

culture, physical, emotional

Identify three (3) ways to improve communication with a person who is blind or has a visual impairment.

brail, large print, use verbal communication,

List ways you can deal with an angry patient.

calm them, distract them,

What is culture?

the values and morals you have been taught

Identify three (3) main barriers created by cultural diversity.

language, personal space, morbidity

subjective observations.

has a truth value, can be measured

How should an error on a health care record be corrected?

cross out in red initial

What does the abbreviation HIPAA mean? What is its purpose ?

Health Insurance Portability and Accountability Act of 1996 Public Law 104-191, was enacted on August 21, 1996. Sections 261 through 264 of HIPAA require the Secretary of HHS to publicize standards for the electronic exchange, privacy and security of health information.

define teamwork

working together for a common goal

objective observation

no truth value, cn not be measured

Describe the characteristic of a democratic leader

the voice of the people

Describe the characteristic of a autocratic leader

makes decissions based on personal goals and belief.

Describe the characteristic of a laissez-faire leader

allows free reign, limited structure and rules

eustree

good stress, improves the ability to function

Identify the four-step plan that should be followed when a stressor causes a physical reaction in the body.

1. Stop- immediately stop what you are doing to breathe out the stress.

2. Breathe-

3. Reflect-

4.Choose-

distress

"bad" stress limits the ability to function

short-term goals.

goals that usually take days, week, or months to accomplish.

Long term goals are goals that may take a period of years or even a lifetime to accomplish.

Long term goals

Long term goals are goals that may take a period of years or even a lifetime to accomplish.

Team Player

Ability to work well with others

What is time management ?

System of practical skills that allows an individual to use time in the most effective and productive way possible.

Name the three (3) main types of leaders.

1. Democratic

2. Laissez- Faire

3. Autocratic

If regular clothes are worn in place of a uniform, why is it best to wear clothes made from washable fabrics?

pathogens carried out of the work place on cloth, frequent washing

Why is feedback an important part of the communication process?

clarify understanding

List the three (3) essential elements of the communication process.

sender, reciever, message