chapter 6 makely

personal skills

the ability to manage aspects of one’s life outside of work)

personal image

the total impression created by a person)

personal image includes

appearance, grooming, and posture. personal habits and grammar/ acceptability of used langauge

grammar

(the system or structure of a language; the generally accepted rules of speech and writing)

why is personal image important in patient care

Patients need ‘to have confidence in their caregivers. They want assurance that the people caring for them are competent and professional

dress code

standards for attire and appearance

general dress code to folow

• Your clothes should be clean, pressed, and fit properly. Avoid clothing that is wrinkled, frayed, too short, too tight, too baggy, or too revealing. Avoid clothes with wild colors and prints. Don’t wear shirts or tops with messages printed on them unless approved by your employer.

• Avoid visible skin on your torso below the neckline of your shirt or top. This means no visible tummies, breasts, or back skin. No short shirts, no short skirts, no low-rise pants, and no undergarments that are visible through your clothing.

• Your shoes should be clean, polished, and closed-toe. You must wear socks (not no-show footies) or stockings. No bare feet, slippers, flip-flops, sandals, or open-toe shoes.

• Keep makeup, jewelry, and other accessories to a minimum and in good taste. In some health care professions such as dental assisting, no jewelry is allowed. Avoid brightly polished fingernails and acrylic artificial nails.

• Long hair should be pulled back and secured to avoid sanitary or safety problems. Facial hair should be groomed and neatly styled. Never wear perfume, aftershave, or scented lotions. Aromas may not be welcome among patients and coworkers and might aggravate breathing difficulties.

• Poor posture can undermine a professional image. Sit up straight, stand erect, and don’t slouch. Wear your employee identification badge as prescribed in your company’s dress code. ¢ Avoid nontraditional hairstyles and colors and facial piercings; cover up tattoos.

taboo

banned from social custom

what abbrevation is best to refer to females as

Ms.

instead of we was there its

we were there

instead of i seen you do that, its

i saw you do that

use of me and him and he and i example

He and I are working on those records so please give that information to him and me.”

self care

actions that people take to establish and maintain their own mental, physical and emotional health

body mechanics

proper body movements like safe lifting techniques to prevent/reduce injuries

wellness programs an employer might include

health risk assessments, screenings for BMI,BP, glucose, and cholesterol , coaching and support etc.

what are health risk assessments

questionaires that identify which health issues a person needs to focus on based on medical history and lifestyle

Personal management skills

the ability to manage one’s time, personal finances, stress, and change)

what do personal management skills help with

keeping your personal life in order and support your success at work.

examples of how personal life can affect your job

attendance and punctuality

time management

the ability to organize and allocate one’s time

personal financial management

the ability to make sound decisions about personal finances

symptoms that stress can cause

headaches, fatigue, sleep problems, diarrhea, indigestion, ulcers, hypertension, dizziness, hives, grinding teeth, skin disorders, and stuttering.

health ailments stress has been linked to

heart attacks, high blood pressure, alcoholism, depression, drug abuse

adaptive skills

(the ability to adjust to change)

health care workers must ____ change and even ____ change from time to time.

embrace, lead

What is the ability to manage aspects of your life outside of work? 

personal skills  

What results from good personal skills  

Your personal affairs are in order, you can concentrate in your job and your career, your personal life supports your professional reputation 

What refers to the total impression created by a person? 

Personal image  

Why is setting high standards for personal appearance important?  

Reinforces pride, raises self-esteem, displays competence, conveys an image of professionalism

What is acceptable attire for health care employees? 

Shined and polished shoes, stockings covering the ankles, scrubs of different colors 

Which are annoying personal habits 

Using a personal phone during work hours, congregating with corkers in visitor areas, jangling jewelry, childish pranks 

Which reflects poor grammar and inappropriate language at work?  

I seen you arrive on time, that guy just went down the hall, she dont know how it happened, me and him will take care of it  

What could have a negative impact on your personal image? 

The people with whom you associate, drinking alcohol, engaging in wild behavior, dating your coworker, dating your supervisor 

What percentage of car crashes involve excessive speed? 

50%

Which of the following is part of self-care for health care workers?

Use body mechanics to reduce and prevent injuries. Practice good dental health. 

Which employers providing to help improve the health and wellness of their workers? 

Health risk assessments, stress management classes, healthy food in vending machines, discounts on fitness club membership 

Which reflects effective personal management skills?  

Living within your means, avoiding high interest loans, paying bills on time, adding to a savings account, planning ahead for retirement 

Which are good stress management techniques? 

Setting aside time to relax and enjoy yourself, developing the ability to recognize when, how, and why stress is affecting you  

What might require adaptive skills? 

Getting a new supervisor, being assigned to a different unit, a change in work hours, two companies merging 

Why do health care workers need the ability to manage stress? 

Change can be good if you know how to make it work for you, health care is constantly changing and workers must keep up, change is a fact of life.